Tracey Meitzen
Lutzz,FL
Summary
Successful Director of Sales Operations with over 20 years of experience in relationship building, account retention and profit channel growth. Self-motivated leader with expertise in expanding network connections, introducing products and educating clients. Have proven skills in working with executives and sales team managers to develop and implement collective vision and effective sales strategies. Highly analytical, driven and proactive building and leveraging tools to catapult teams to ever-high levels of sales success.
Overview
14
14
years of professional experience
Work History
Director of Sales Operations
GetHealth-E
Tampa, FL
06.2020 - Current
- Supported all sales team members to drive growth and development.
- Worked closely with sales leadership team to identify improvement opportunities and facilitate successful solutions.
- Actualized strategies to continuously improve customer service, company or brand visibility
- Managed employee payroll, hiring, termination, and training to ensure maximum productivity.
- Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
Sales Support Manager
Health Plan Intermediaries Holdings
Tampa, FL
10.2012 - 06.2020
- Trained sales team and offered resources to sharpen skills and discover opportunities for growth.
- Orchestrated timely and accurate resolution of complex customer issues to enhance customer relationships.
- Cultivated deep knowledge of health related insurance products, i..e. Individual Health Plans, Medicare Plans as well as ancillary products...
- De-escalated irate customers with communication skills and sales expertise.
- Maintained positive brand identity, leveraging strategic customer relation initiatives to promote affirmative relationships with clients and partners.
- Answered high volume of calls in fast-paced environment to offer above-and-beyond support for sales representatives' diverse needs.
- Followed-up with sales teams and customers with complex issues to coordinate resolutions.
- Supervised and trained many employees on successful selling techniques.
- Supported all sales team members to drive growth and development.
- Contacted customers via phone and email to explore connections, offer services and cement relationships.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Education
High School Diploma -
Plant High School
Tampa, FLSkills
- Compelling leadership skills
- Sales territory growth
- Promotional sales events
- Cross-cultural sales background
- Market intelligence
- Rapport and relationship building
- Service-driven sales
- Recruiting and hiring
- Sales process
- Consultative and relationship selling
Timeline
Director of Sales Operations
GetHealth-E
06.2020 - Current
Sales Support Manager
Health Plan Intermediaries Holdings
10.2012 - 06.2020
High School Diploma -
Plant High School