Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
Generic
Tracey Newby

Tracey Newby

Loveland,CO

Summary

Self-motivated, highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Guest Services Coordinator

City of Loveland -Chilson Recreation Center
Loveland, CO
01.2016 - Current
  • Assisted in training new employees on proper procedures related to guest services operations.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Set up appointments, processed payments and responded to wide range of questions.
  • Delivered new hire and recurrent training to maximize team productivity and compliance with standards.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Built and maintained productive relationships with employees.
  • Welcomed large volume of guests and improved overall customer service.
  • Processed payments for services rendered utilizing point-of-sale systems.
  • Greeted and assisted guests with variety of inquiries, promoting service standards.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Performed daily audits of front desk area ensuring accuracy of cash drawers, credit card transactions.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Greeted walk-in and phone guests, determining interests and needs.
  • Trained new employees to perform duties.
  • Maintained optimal protections for guests by enforcing strong cleaning and sanitation policies.
  • Developed and implemented effective procedures for inventory control and stock rotation.
  • Provided customer service support in resolving customer complaints or issues.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Conducted regular meetings with staff members to discuss operational concerns or changes.
  • Hired, trained and managed team of 30 staff bringing in $55000 in seasonal revenue.
  • Supervised a team of concession staff to ensure efficient operations.
  • Created detailed reports on financial performance including weekly sales summaries.
  • Coordinated with vendors to ensure timely delivery of supplies and products.

Administrative Clerk

City of Loveland -Athletics
Loveland, CO
02.2011 - 01.2016
  • Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
  • Processed new employee paperwork and entered information into payroll system.
  • Responded to employee inquiries regarding payroll and timekeeping.
  • Generated reports detailing hours worked by department, location, employee type as requested by management.
  • Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
  • Assessed budgets and balance sheets.

Business Services Specialist

City of Loveland-Chilson Recreation Center
Loveland, CO
12.2000 - 02.2011
  • Welcomed large volume of guests and improved overall customer service.
  • Answered incoming calls from guests seeking reservations or general information.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Researched and updated customer records in database system.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Developed strong customer relationships to encourage repeat business.

Education

Some College (No Degree) - Business

Colorado State University
Fort Collins, CO

Skills

  • Generating Reports
  • Customer Service Standards
  • Guest Relations
  • Team Training
  • Preparing Payroll
  • Recordkeeping Abilities

Certification

  • CPRP ( Certified Park and Recreation Professional) 9/14/2022 expires 3/1/2025
  • CPR expires 12/2025

Accomplishments

  • Shining Star Award for employee of the year nomination 2021
  • Shining Star Award for employee of the year nomination 2023

Affiliations

  • Volunteer Larimer County 4H from August 2011 to Present.
  • Volunteer Thompson Valley FFA Oct 2021 to Present.
  • Volunteer for Santa Cops Larimer County from Dec 2001 to Dec 2022.

Timeline

Guest Services Coordinator

City of Loveland -Chilson Recreation Center
01.2016 - Current

Administrative Clerk

City of Loveland -Athletics
02.2011 - 01.2016

Business Services Specialist

City of Loveland-Chilson Recreation Center
12.2000 - 02.2011

Some College (No Degree) - Business

Colorado State University

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Tracey Newby