TRACEY OLSON

Powder Springs,GA

Summary

With over 10 years of work experience in various customer-facing roles, I have developed strong communication, negotiation, and problem-solving skills, as well as a passion for delivering exceptional service and value. As an Agent Experience Partner at Opendoor, I leverage my analytical and sales skills to understand the needs and preferences of real estate agents and direct sellers, and provide them with solutions and support that enhance their experience and retention.

Overview

years of professional experience

Certification

Work History

Agent Experience Partner

Opendoor

07.2021 - Current

Adhered to quality and service standards to support operational goals by negotiating real estate contracts on behalf of the company.
Streamlined internal processes for improved efficiency and productivity wit company.
Finished 2023 as the 2nd top producing Experience Partner with over 480 signed contracts.
Maintained top 5% conversion rates of offers to signed contracts for 2022.
Received a company-wide award for excellence in customer service and teamwork in December 2022 out of 240 colleagues. One Velvet Hammer award was given out each month in 2022.
Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.

Realtor

Keller Williams; Ryan Williams & Associates

08.2019 - 07.2021

Networked with community leaders, attorneys, and lenders to develop industry contacts as a Buyers Agent on a top producing team.
Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
Resolved issues and conflicts during the purchase and sale of real estate.
Guided and assisted buyers throughout the entire transaction.
Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.

Key Account Manager

SupplyDirect LLC

01.2017 - 03.2018

Acquired thorough understanding of key clients' needs and requirements.
Led development of account plan to maximize profitability.
Developed and fostered partnerships to drive growth and create mutual value for customers and company.
Reinforced value of customer relationships through summarizing initiatives and strategizing for further needs.
Strengthened client relationships through regular communication and effective problem solving.

Restaurant General Manager

The General Muir

11.2014 - 01.2017

Created revenue forecasts and reports to monitor restaurant budget
Implemented corrective actions for issues, continuously improving service results
Provided orientation and on-boarding training to new employees
Supervised sales generation and year-on-year profit growth
Circulated throughout restaurant facilities and kitchen areas to monitor and maintain food quality and service standards.

Education

Bachelor Of Arts (B.A.) In Communication -

Auburn University

Auburn, AL

05.2010

Skills

Customer Experience Management
High-Volume Environments
Performance Goals
Complex Product Knowledge
Call Volume and Quality Metrics

Customer Retention Strategies
Understanding Customer Needs
Cultural Awareness
Sales Quota Achievement
Calm and Professional Under Pressure