Summary
Overview
Work History
Education
Skills
Accomplishments
References
Certification
Timeline
Generic

William Keys

Atlanta,GA

Summary

SALES MANAGER || ACCOUNT MANAGER || MARKETING MANAGER Customize title based on the job you are applying for "Driving Sales Growth via Visionary Leadership to Meet Strategic Organizational Objectives." Accomplished Sales Manager with over 20 years of experience in business development, market expansion, and customer relationship management. Fiercely competitive in dealing with complex situations from a strategic viewpoint. Exceptional ability to engage clients and provide outstanding service to ensure client retention and favorable feedback. Proven track to boost sales through upselling strategies and the implementation of profit-driven systems. Highly skilled in CRM software, with the ability to track the sales process, analyze sales rep productivity, and work to improve future sales activities.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Agent Experience Partner

OpenDoor
01.2021 - 01.2024
  • Serve as the primary point of contact for a diverse range of real estate agents, guiding them through the home buying and selling process
  • Develop and maintain strong relationships with agents, understanding their clients' needs and providing tailored support
  • Manage complex transactions, ensuring all timelines are met and issues are resolved promptly to protect agent and client interests
  • Communicate effectively with OpenDoor agents, providing timely and accurate information to empower their decision-making
  • Collaborate with teams to improve processes, tools, and overall agent experience, contributing to a more efficient workflow
  • Achieved a 95% satisfaction rate among agents, contributing to a 20% increase in repeat business and referrals.

Customer Support Advocate

Zillow Offers
01.2018 - 01.2021
  • Worked with homeowners, buyers, sellers, and internal employees to steer the acquisition of homes for Zillow Homes Inc., contributing to the acquisition of over $100M in real estate
  • Served as an expert on all Zillow Real Estate products, features, and functionality
  • Responded to customer inquiries within assigned service levels, taking ownership of issues until resolved
  • Coordinated with logistics, closing/title, and renovation teams to ensure proper controls and consistent inventory management across 5 sites worth over $3M
  • Led, guided, and trained underperforming teammates, increasing team performance and department efficiency
  • Keyed out monthly reporting for the advisor team, achieving qualitative management reporting with KPI incorporation
  • Supported new product launches, staying abreast of industry events to understand potential impacts on products and customers
  • Streamlined and implemented new Standard Operating Procedures (SOPs), increasing evaluation efficiency, and reducing on-site cancellations by 30%.

Realtor

Remax Grand South
01.2007 - 01.2018
  • Facilitated the sale and purchase of residential properties, managing a portfolio of over 100 listings
  • Provided comprehensive support to clients throughout the entire buying and selling process, from initial consultation to final closing
  • Managed all aspects of property transactions, including preparing contracts, coordinating inspections, and handling negotiations, and closed deals worth over $50 million, delivering optimal results for buyers and sellers
  • Built and maintained strong relationships with clients, resulting in a high rate of referrals and repeat business
  • Conducted property showings, open houses, and networking events to promote listings and attract potential buyers
  • Utilized multiple listing services (MLS) to market properties and generate leads, increasing client base by 25%.

National Account Executive

BlueLinx Corporation
07.2005 - 09.2007
  • Served as an initial point of contact for all clients, ensuring a seamless onboarding experience and providing ongoing support to maintain high levels of client satisfaction
  • Collaborated with home improvement retailers to identify and implement effective product, distribution, and merchandising solutions, fostering strong business partnerships
  • Managed, supported, and expanded business relationships with new and existing accounts, driving sustained revenue growth and client retention
  • Developed and executed dynamic trade and shopper marketing promotions, resulting in significant sales growth and increased brand visibility
  • Formulated and implemented strategic plans to boost sales and revenue, tailoring approaches to meet the needs of each account
  • Strengthened relationships with account buyers and key stakeholders, enhancing collaboration and alignment with goals
  • Executed a comprehensive $8M national program rollout, overseeing all aspects including SKU setup, maintenance, marketing, and pricing to ensure successful implementation.

Education

B.A. in Business Administration -

Suffield University
Twin Falls, ID
06.2006

Skills

  • Account Management
  • Strategy Development
  • Lead Generation
  • Relationship Building
  • Strong Closing Abilities
  • Market Analysis
  • Sales Metrics KPI Monitoring
  • Value Selling
  • Problem-Solving
  • SAP/CRM
  • Salesforce
  • Microsoft Suite

Accomplishments

  • Achieved a 95% satisfaction rate among agents at OpenDoor, leading to a 20% increase in repeat business and referrals.
  • Contributed to the acquisition of over $100M in real estate at Zillow Offers, coordinating with various teams to ensure efficient inventory management across multiple sites.
  • Increased evaluation efficiency by 40% and reduced on-site cancellations by 30% at Zillow Offers through the implementation of new Standard Operating Procedures (SOPs).
  • Closed deals worth over $50 million as a Realtor at Remax Grand South, managing a portfolio of over 100 listings and providing exceptional client support.
  • Executed a comprehensive $8M national program rollout at Bluelinx Corp, overseeing all aspects including SKU setup, maintenance, marketing, and pricing.
  • Developed and executed dynamic trade and shopper marketing promotions at Bluelinx Corp, resulting in significant sales growth and increased brand visibility.

References

References will be furnished upon request

Certification

notary

Timeline

Agent Experience Partner

OpenDoor
01.2021 - 01.2024

Customer Support Advocate

Zillow Offers
01.2018 - 01.2021

Realtor

Remax Grand South
01.2007 - 01.2018

National Account Executive

BlueLinx Corporation
07.2005 - 09.2007

B.A. in Business Administration -

Suffield University
William Keys