Tracey Reeves
The Bronx
Summary
Client-focused Administrative Associate with proven ability to drive improvements to the overall daily office operations with tangible results. Proven office and personnel management skills, with equal ability in lead and support roles.
Overview
9
9
years of professional experience
Work History
Administrative Support Coordinator
Lenox Hill Hospital
New York, NY
08.2021 - Current
- Gathered information to file appeals for medication and imaging denials and minimized inaccuracies by maintaining accurate records of approvals
- Initiated and completed claims forms for authorizations of different types of appointments and worked on resolutions for denials or other insurance issues
- Submitted diagnosis and procedure codes for insurance companies
- Conducted patient intake interviews to collect medical information, verified insurance and collected co-payments for patients as part of check-in process
- Utilized software such as Outlook 365, Allscripts, and Soarian to scheduled meetings, appointments and conference calls
- Answered approximately 60-80 phone calls daily to provide medical assistance, information and medical personnel access
- Retrieved physicians' paperwork, including lab test requests
- Consistently informed patients of financial responsibilities prior to services being rendered
- Adhered to HIPAA requirements to safeguard patient confidentiality
Senior Office Assistant
54th Street Hospitality, LLC
New York, NY
05.2018 - 02.2021
- Responsible for answering a busy multi-line phone systems, transferring calls, confirming reservations as well as booking reservations through OpenTable software
- Prioritize responsibilities of receiving and entering invoices on QuickBooks software as well as issuing payment to vendors
- Distribute and complete new hire packets, entering new hires in company database and updating files
- Maintain a can-do attitude and trusting relationships with suppliers, customers and colleagues
- Responsible for account payables and receivables within the accounting department
- Design and maintain filing system in office
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
Youth Link Intern
Police Athletic League Inc
Bronx, NY
11.2017 - 01.2018
- Facilitate life-skill workshops to assist with withdrawal of juvenile delinquents out of the court system
- Offer individual counseling to youth groups seeking intervention
- Assist with gang prevention and academic support for juvenile delinquents
- Cultivated lasting relationships with people by offering comfort during difficult times and listening effectively
- Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization
Education
Bachelor of Arts - Criminal Justice
Delaware State University
Dover, DESkills
- EPIC
- Excel/Google Sheets
- Mail Management
- QuickBooks
- AR/AP
- Project Management
- Process Improvement
Timeline
Administrative Support Coordinator
Lenox Hill Hospital
08.2021 - Current
Senior Office Assistant
54th Street Hospitality, LLC
05.2018 - 02.2021
Youth Link Intern
Police Athletic League Inc
11.2017 - 01.2018
Bachelor of Arts - Criminal Justice
Delaware State University