Summary
Work History
Education
Skills
Timeline
pwb

Tracey Rodgers

The Colony,Texas

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Work History

Work From Home Agent

Iqor Holdings US
01 2016 - 03 2024
  • Adhered to company guidelines for quality assurance purposes, ensuring professionalism throughout all communications with clients.
  • Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
  • Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat platforms.
  • Achieved performance targets consistently by maintaining a strong work ethic and dedication to excellence in customer service.

Technical Support Specialist

Collin County Association Of REALTORS
09 2013 - 01 2016
  • Delivered customized solutions tailored to clients'' unique needs using advanced problem-solving techniques.
  • Provided technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Recruiting Manager

Murray Hill Center
05 2007 - 09 2013
  • Collaborated cross-functionally with HR teams to align recruitment efforts with overall organizational goals and objectives.
  • Managed cross-functional teams, ensuring timely completion of high-quality research projects.
  • Optimized survey design for maximum response rates and unbiased data collection.
  • Increased client satisfaction by conducting comprehensive market research and delivering insightful reports.

Education

Certificate - Offset Printing

Central Texas College
02.1996

Certification - Microsoft Office

El Centro College
03.2006

High Technology - High Technology

Control Data Institute
07.1993

Skills

  • Workforce improvements
  • Complaint resolution
  • Service standard compliance
  • Technical Support
  • Creative problem solving
  • Professional telephone demeanor
  • Staff education and training

Timeline

Work From Home Agent

Iqor Holdings US
01 2016 - 03 2024

Technical Support Specialist

Collin County Association Of REALTORS
09 2013 - 01 2016

Recruiting Manager

Murray Hill Center
05 2007 - 09 2013

Certificate - Offset Printing

Central Texas College

Certification - Microsoft Office

El Centro College

High Technology - High Technology

Control Data Institute

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Tracey Rodgers