TRACEY RODRIGUEZ
Houston,TX
Summary
Bilingual Health Service Representative (HSR), seeking where I can utilize my skills in a fast-paced position to make a positive impact in patient care and experience long term career growth.
Overview
13
13
years of professional experience
Work History
Health Service Representative
Kelsey-Seybold Clinic
07.2020 - Current
- Maintained high levels of customer satisfaction through diligent scheduling coordination.
- Making necessary adjustments to radiology orders by reaching out to physicians as needed.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Maintained strong working relationships with both internal and external clinics to accommodate patients diagnostic imaging needs.
- Answering high volume of incoming patient calls.
Referral Coordinator
Tots and Tykes Pediatrics
10.2016 - 04.2020
- Processed specialty, therapy referrals and scheduled radiology procedures
- Obtained insurance authorizations.
- Worked alongside physicians to ensure all incoming paperwork was signed in a timely manner, as to maintain a positive professional relationship with servicing providers and home health companies.
- Responsible for greeting all marketing personnel.
- Maintaining specialty referrals to a minimum.
Patient Service Coordinator
Cook Children's Home Health
12.2011 - 05.2015
- Ensuring monthly medical equipment supply orders were placed in a timely manner.
- Resolved patient issues, or any complaints they may have had.
- Made house calls with nurses to translate in the home and teach on medicine administration, use of durable medical equipment supplies.
- Responsible for keeping all orders for supplies and authorizations up-to-date and sending expedited requests if none on file.
- Trained new temp to hire employees.
Education
Medical Assisting Diploma -
Remington College
Ft. Worth, TX01.2010
High School Diploma -
Ashworth College
Mansfield, TX01.2008
Skills
- Optimistic mind-set
- Sociable
- Professional attitude
- Strong analytical skills
- Problem solving skills
- Superior interpersonal skills
- Communication skills
- Dependable
- Detail oriented
- Self-motivated
- Team player
- Works well independently
- Multi-tasking
Timeline
Health Service Representative
Kelsey-Seybold Clinic
07.2020 - Current
Referral Coordinator
Tots and Tykes Pediatrics
10.2016 - 04.2020
Patient Service Coordinator
Cook Children's Home Health
12.2011 - 05.2015
High School Diploma -
Ashworth College
Medical Assisting Diploma -
Remington College
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