Summary
Overview
Work History
Education
Skills
Timeline
Generic

Travis Dahlstrom

Spring Hill,FL

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Health Service Representative

Florida Department of Health
Spring Hill, FL
03.2024 - 09.2024
  • Collaborated with HIV-positive individuals to enhance their quality of life
  • Facilitated efficient access to healthcare services
  • Focused on community outreaches and education initiatives
  • Conducted testing and counseling sessions

Overnight/Freight Handler

Home Depot
Spring Hill, FL
01.2024 - 07.2024
  • Stacked boxes onto pallets according to stacking patterns specified by customer specifications.
  • Monitored inventory levels to ensure adequate stock is available for shipment.
  • Performed regular maintenance checks on warehouse equipment such as forklifts, pallet jacks, conveyors.
  • Followed safety procedures when handling hazardous materials.
  • Loaded and unloaded freight from trucks using a forklift, pallet jacks, and hand trucks.
  • Provided assistance in maintaining a safe working environment by adhering to safety protocols set by the company management team.

Residential Assistant

Center for Discovery
Monticello, NY
08.2023 - 01.2024
  • Provided support and guidance to children with developmental disabilities
  • Developed strategies to address challenging behavior among residents.
  • Assisted in the development and implementation of programs to meet the needs of residents.
  • Conducted regular meetings with residents to discuss concerns, plan activities, and review policies.
  • Conducted room inspections to ensure compliance with housing policies.
  • Mediated conflicts among residents and immediately notified supervisors or escalated conflicts.

Lumber Associate

Lowe's Home Improvement
Milford, PA
01.2023 - 08.2023
  • Loaded and unloaded lumber products from trucks onto loading docks.
  • Organized warehouse according to size, type, color, finish. of the lumber being stored there.
  • Operated heavy machinery to saw and cut lumber into specified sizes.
  • Followed safety protocols while handling sharp tools like saws or blades during production processes.
  • Performed regular maintenance on the saws, drills, sanders, and other woodworking tools used in the store.
  • Maintained inventory of lumber stocks and reviewed orders for accuracy.
  • Responded quickly to customer complaints regarding defective items purchased from the store.

Solution Center Specialist

TEG Federal Credit Union
Poughkeepsie, NY
01.2022 - 01.2023
  • Effectively handled high call volumes while maintaining professionalism and accuracy.
  • Developed customer service skills, including problem solving and conflict resolution.
  • Followed up with customers after each interaction to ensure satisfaction levels remain high.
  • Provided remote access support to customers who needed additional assistance with their systems.
  • Created detailed documentation of customer interactions, troubleshooting steps and resolutions.
  • Contributed ideas during team meetings on how to improve the quality of services provided.
  • Maintained detailed records of customer interactions and problem resolutions.

Contact Center Representative

HVCU
Poughkeepsie, NY
01.2021 - 01.2022
  • Executed various banking transactions and worked on loan securing
  • Provided product information to customers.
  • Resolved customer complaints in a professional manner.
  • Attended regular training sessions on relevant topics to stay updated with industry trends.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Mail Carrier

Post Office USPS
Newburgh, NY
08.2016 - 01.2021
  • Ensured compliance with federal laws related to privacy protection.
  • Delivered packages and letters to residential customers.
  • Collected signatures from recipients of registered mail items.
  • Provided friendly customer service at all times while delivering mail.
  • Kept up-to-date knowledge of postal rates, regulations, and procedures.
  • Assisted other carriers with their routes as needed during peak periods.
  • Sorted mail to be delivered according to route and customer address.
  • Handled undeliverable mail in accordance with established procedures.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.

Education

High school or equivalent -

Wallkill Senior High School
Wallkill, NY
07.2010

Environmental Biology

SUNY Ulster
Stone Ridge, NY

Skills

  • Microsoft office
  • Microsoft word
  • Microsoft PowerPoint
  • OSHA
  • Customer service
  • Delivery Driver Experience
  • Load & Unload
  • Public Relations
  • Communication Skills
  • Clerical Experience
  • Driving
  • Telemarketing
  • Cold Calling
  • Typing
  • Marketing
  • Management
  • Sales
  • Leadership
  • Account Management
  • Upselling
  • Sales Management
  • Negotiation
  • Continuous improvement
  • CPR
  • Forklift Certified
  • Customer Support
  • Schedule Management

Timeline

Health Service Representative

Florida Department of Health
03.2024 - 09.2024

Overnight/Freight Handler

Home Depot
01.2024 - 07.2024

Residential Assistant

Center for Discovery
08.2023 - 01.2024

Lumber Associate

Lowe's Home Improvement
01.2023 - 08.2023

Solution Center Specialist

TEG Federal Credit Union
01.2022 - 01.2023

Contact Center Representative

HVCU
01.2021 - 01.2022

Mail Carrier

Post Office USPS
08.2016 - 01.2021

High school or equivalent -

Wallkill Senior High School

Environmental Biology

SUNY Ulster

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Travis Dahlstrom