Markisha Marshall
Sacramento,California
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Conscientious Healthcare professional offering over 10 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Health Service Representative
PORAC
2960 Advantage Way
07.2023 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Improved client retention rates by building strong relationships and offering personalized solutions to their needs.
- Provided valuable input during team meetings, resulting in the identification of new opportunities for growth and development within the organization.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Gathered, organized and input information into digital database.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Medical Assistant Intern
MD Stat Urgent Care
851 Pleasant Grove Blvd #110
08.2023 - 09.2023
- Increased clinic efficiency by swiftly completing insurance verification and authorization processes for patients.
- Facilitated smooth communication between patients and healthcare providers by serving as a compassionate intermediary during consultations.
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Streamlined check-in process by verifying patient information and promptly updating electronic health records.
Medical Assistant Intern
Metropolitan Pain Management Center
2288 Auburn Blvd Ste 106
07.2023 - 08.2023
- Check patient in at appointment time. Take and record vitals (blood pressure, O2, height, weight, temp).
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations.
Education
No Degree - Medical Assistant
UEI
4424 Florin Road 09.2023
No Degree - Ward Clerk Unit Secretary
Southwestern Illinois College
Belleville, IL01.2006
Skills
- Technical Troubleshooting
- Records Management
- Paperwork Processing
- Telephone Reception
- Customer Support
- Cross-Functional Team Development
- Client Service
- Time management
- Multitasking capabilities
- Effective communication
- Telephone etiquette
- Data Analysis
- Microsoft Office
- Data Collation
- Call Control
- Specimen Transportation
- Inter-Departmental Collaboration
- Call Volume and Quality Metrics
- Customer Retention Strategies
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Investigate Claims
- Administrative and Office Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Assistant Intern
MD Stat Urgent Care
08.2023 - 09.2023
Health Service Representative
PORAC
07.2023 - Current
Medical Assistant Intern
Metropolitan Pain Management Center
07.2023 - 08.2023
No Degree - Medical Assistant
UEI
No Degree - Ward Clerk Unit Secretary
Southwestern Illinois College