Tracey Rooney
Mechanicsburg,Pennsylvania
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty at Classic Dry Cleaners, adept in problem-solving and critical thinking. Excelled in high-stress situations, leveraging active listening and data entry skills to efficiently resolve disputes, boosting repeat business. Demonstrated proficiency in CRM systems and call center operations, ensuring timely and professional dispute resolution.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Classic Dry Cleaners
06.2022 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- represented values of the company
Customer Service Representative
Pennsylvania Higher Education Assistance Agency, PHEAA
01.2014 - 01.2015
- Tracked customer service cases and updated service software with customer information.
- Responded to customer inquiries via phone, email and chat
- Maintained accurate customer records and loan information in CRM system
- Provided student loan financial information and recommendations to customers
- Resolve customer complaints and issues in a timely and professional manner
Education
No Degree - Business Administration
Harrisburg Area Community College
Harrisburg, PACertificate - Computer Software And Media Applications
Computer Learning Network
Camp Hill, PA06.1993
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- data entry
- Call Center operations
- Administrative and Office Support
Timeline
Customer Service Representative
Classic Dry Cleaners
06.2022 - 02.2024
Customer Service Representative
Pennsylvania Higher Education Assistance Agency, PHEAA
01.2014 - 01.2015
No Degree - Business Administration
Harrisburg Area Community College
Certificate - Computer Software And Media Applications
Computer Learning Network
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