Tracey Simonsen
Keizer,OR
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Case Managment/Homeless Prevention Case Manager
Mid Valley Community Action Agency
Salem, OR
12.2020 - 02.2024
- Developed comprehensive case plans to identify and address client needs.
- Helped Clients to access community resources such as housing, employment, healthcare, education, and social services.
- Maintained accurate records of client interactions in case management software
- Provided crisis intervention thru training provided.
- Assessed clients' eligibility for program eligibility.
- Monitored progress of clients and provided ongoing case management.
- Educated clients on budgeting skills, job search strategies, and life skills development.
- Actively participated in outreach events within the local community.
Public Service Representative
Work source Oregon
Tigard, OR
12.2018 - 12.2020
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls from customers and provided assistance with questions regarding there Unemployment Benefits
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed Unemployment Applications,and answer question regarding delayed or denied benefits
- Maintained records of customer interactions, transactions, comments, and complaints.
Patient Service Represenetive
Oregon Health Plan Care Oregon
Salem, OR
12.2016 - 12.2018
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Processed Applications, and requests accurately and efficiently.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Assisted customers with navigating the company's website to locate desired information or items for purchase if they did not qualify.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
Non Emergency Medical Driver
Mid Valley Medical Equipment
Salem, OR
01.2010 - 12.2016
- Assisted in the transportation of patients to and from medical appointments.
- Provided safe, timely and reliable non-emergency medical transportation services.
- Maintained a clean vehicle interior and exterior at all times.
- Ensured that proper safety protocols were followed while transporting clients in wheelchairs or stretchers.
- Utilized appropriate equipment such as lifts, ramps, wheelchairs and other specialized devices safely when transferring patients between vehicles and locations.
- Adhered to company policies and procedures related to patient confidentiality and HIPAA regulations.
Education
Social Services/ Psychology
Western Oregon University
Monmouth, OR06-2018
Social Services Transfer Degree
Chemeketa Community College
Salem, OR06-2014
Skills
- Self Motivation
- Effective Communication
- Organizational Skills
- Written Communication
- Effective customer communication
- Multitasking
- Team Collaboration
- Adaptability and Flexibility
- Teamwork and Collaboration
- Time Management
- Community Outreach
- Reliability
Timeline
Case Managment/Homeless Prevention Case Manager
Mid Valley Community Action Agency
12.2020 - 02.2024
Public Service Representative
Work source Oregon
12.2018 - 12.2020
Patient Service Represenetive
Oregon Health Plan Care Oregon
12.2016 - 12.2018
Non Emergency Medical Driver
Mid Valley Medical Equipment
01.2010 - 12.2016
Social Services/ Psychology
Western Oregon University
Social Services Transfer Degree
Chemeketa Community College
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