Tracey Smith
Canton,MI
Summary
Seasoned Operations Manager and talented leader with 6 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
Work History
Operations Manager
CVS Pharmacy
Ann Arbor, MI
05.2018 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Onboarding Specialist
Centria
Farmington Hills, MI
01.2016 - 05.2018
- Reduced time-to-productivity for new employees through targeted training sessions and mentorship initiatives.
- Improved retention rates by establishing strong relationships with new hires during their onboarding period.
- Collaborated with cross-functional teams to ensure seamless integration of new staff into company culture and practices.
- Supported a diverse workforce by creating inclusive and culturally sensitive onboarding materials.
- Evaluated the effectiveness of onboarding strategies, continually updating approaches based on feedback and best practices.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ06.2018
Skills
- Customer Service
- Logistics Oversight
- Organizational Management
- Document Control
- Inventory Management
- Data Analysis
- Financial Management
- Labor Relations
- Production
- Health and Safety Compliance
- Workflow Optimization
- Program Administration
- Performance Reporting
- P&L Management
- Process Improvement
- Performance Monitoring
- Business Development
- Goal Setting
- Employee Relations and Conflict Resolution
- Cultural Awareness
- Team Leadership
- Inventory Control
- Onboarding and Orientation
Timeline
Operations Manager
CVS Pharmacy
05.2018 - Current
Onboarding Specialist
Centria
01.2016 - 05.2018
Bachelor of Science - Business Administration And Management
University of Phoenix