TRACEY TATE
Olive Branch,MS
Summary
A seasoned Computer Software Specialist with a robust background at Memphis Light, Gas & Water, I excel in database management and problem-solving, ensuring enhanced system reliability and efficiency. My expertise spans from software development using Java and Python to fostering teamwork, significantly improving operational workflows and software solutions.
Overview
25
25
years of professional experience
Work History
Computer Software Specialist 4
Memphis Light, Gas & Water (MLGW)
Memphis, TN
06.2019 - Current
- Developed and implemented software solutions to address business needs.
- Analyzed system requirements and developed detailed specifications for proposed software solutions.
- Train new employees in various departments on applications and software.
- Analyze the Shelby County Electrical Grid System for problem areas.
- Monitor outages and their duration for trend analysis.
- Assign line inspections for overhead electrical failures.
- To determine technical budget items for Reliability's Staff.
- Provide Reliability Indices and Statistics on the Distribution System.
- Created stored procedures in SQL Server databases for data access and manipulation.
- Integrated third party tools into existing systems to improve functionality.
- Provided technical support for end users on various software applications.
- Resolved compatibility issues between different versions of operating systems or browsers.
- Optimized database queries to improve application responsiveness and scalability.
- Conducted research into emerging technologies and trends in the field of software development.
- Participated in collaborative communication and open discussions of design and implementation approaches.
- Utilized multiple technologies across application full development stack through user interface design, configuration and database management.
- Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
- Recommended improvements to facilitate team and project workflow.
- Analyzed user needs and software requirements to determine design feasibility.
- Improved and corrected existing software and system applications.
- Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
- Employed integrated development environments (IDEs).
Computer Software Specialist 3
Memphis Light, Gas & Water (MLGW)
Memphis, USA
01.2015 - 06.2019
- Ad-hoc Query Reporting - Provide historical and Event Data reporting on the Distribution System using an Oracle Database, SQL, PL/SQL, internal tools, and external software tools.
- RPQ uses ad-hoc query reports to produce statistical analysis data, charts, and graphs in Excel, maps in GIS (ArcMap), and Quick Reports in software applications.
- Analyze Electrical Distribution Engineering and Operations Data to support Reliability mission utilizing expertise in client-server applications, web applications, data manipulation languages (SQL, PL/SQL), and prior work experience.
- Assist with data and map corrections in our Distribution Management System (DMS)
- Coordinate processes and outage events with system operation personnel to ensure data integrity.
Computer Software Specialist 2
Memphis Light, Gas & Water (MLGW)
Memphis, USA
01.2013 - 01.2015
- Perform Root Cause Analysis to provide information for continuous improvement by identifying, securing, and mining enterprise data needed to accomplish the mission.
- Provide troubleshooting and tech support to engineering users for supported systems (Reliability, TraceInfo, MLGWMap, Rel_Events, Outage Index, etc.).
- Assist in correlating field information to the proper Reliability tables and cross-references by working with management, engineering, operations, and construction personnel.
- Developed and implemented software solutions to address business needs.
- Analyzed system requirements and developed detailed specifications for proposed software solutions.
- Designed, coded, tested, debugged and documented programs using C#, ASP.NET, HTML and CSS and JavaScript.
Computer Software Specialist 1
Memphis Light, Gas & Water (MLGW)
Memphis, USA
01.2011 - 01.2013
- Modify and customize programs for internal engineering needs.
- Several steps are taken when developing software engineering applications.
- Such as: research from the end-users, gathering requirements for the business solution, analyzing the problem, devising a plan or design, implementation (coding) of the software, testing the software, deployment, and maintenance and bug fixing (SQL, PL/SQL, Delphi, HTML, etc.).
- Analyze and Monitor Data for Quality, and create correction solutions for approval by supervision.
- Provided technical support for end-users in Reliability and various departments throughout the company.
- Trained, set up, and granted access to new employees so that they could use departmental software and applications.
- Developed and implemented software solutions to address business needs.
- Analyzed system requirements and developed detailed specifications for proposed software solutions.
- Designed, coded, tested, debugged and documented programs using C#, ASP.NET, HTML and CSS and JavaScript.
Senior & Associate Engineer
Memphis Light, Gas & Water (MLGW)
Memphis, USA
01.2005 - 01.2011
- Research and inspect electrical events on the distribution system.
- Issue maintenance tickets to help reduce electrical interruptions.
- Design underground and overhead jobs were rate payers experienced frequent power failures.
- Coded electric outage data to use for reliability statistics.
- Maintained accurate records of all engineering activities.
- Performed troubleshooting on existing systems to identify and resolve problems.
- Created detailed reports outlining the results of engineering projects.
- Monitored system performance and identified areas for improvement.
- Evaluated existing processes, procedures, and protocols to make recommendations for improvements.
- Generated technical reports for customers.
- Determined design criteria or specifications.
- Formulated plans using detailed drawings.
Helper Maintenance Driver
Memphis Light, Gas & Water (MLGW)
Memphis, USA
01.2003 - 01.2005
- Street light truck: Repaired and replaced residential street lights throughout the city.
- Shift truck: Helped restore emergency outages throughout the city.
- Knockdown Truck: Repaired and replaced street light and expressway poles.
- Expressway truck: Repaired and replaced expressway lights throughout the city.
- Helper maintenance truck: Assist trouble man in locating problem areas during outage restoration.
- Maintained cleanliness of work area, including sweeping, mopping and dusting surfaces.
- Assisted in loading and unloading materials and equipment from trucks.
- Performed a variety of tasks such as lifting heavy objects, carrying supplies and cleaning up debris.
- Organized product displays, rotated stock and removed outdated items.
- Greeted customers warmly upon arrival and provided them with information about products or services available.
- Performed other duties as assigned by supervisor or manager.
- Moved and held materials for senior professionals to complete work.
- Loaded and unloaded building materials and tools to distribute to appropriate locations.
- Completed semi-skilled and skilled work under supervision of fully qualified professionals.
- Gathered and disposed of debris to maintain a clean work environment.
- Participated in team meetings to discuss project progress and challenges.
- Followed instructions carefully to support in the completion of projects on time.
- Helped in installing various systems under the direction of a skilled technician.
- Delivered materials to work sites, minimizing delays in operations.
- Ensured all safety protocols were followed during project execution.
- Participated in on-the-job training to improve skills and knowledge.
- Helped with inventory control by counting and organizing supplies and tools.
- Demonstrated best safety practices working at heights and lifting various objects.
Electric Utility Worker
Memphis Light, Gas & Water (MLGW)
Memphis, USA
01.2000 - 01.2003
- Perform entry-level, semi-skilled duties required in the installation and maintenance of electric services and associated equipment.
- Service truck repaired or replaced residential underground services.
- Heavy construction truck - install manholes, variable vaults, junction enclosures, and pull boxes.
- Temporary truck – install, replaced, and removed electric temporary to supply power for contractors.
- Performed preventive maintenance on utility system components.
- Responded to emergency situations as needed.
- Assisted with installation of new equipment or modifications to existing systems.
- Operated various types of power tools safely and efficiently to make repairs or adjustments.
- Managed inventory of materials required for repair and maintenance activities.
- Completed work orders accurately documenting services provided or repairs made.
- Disassembled, cleaned, inspected, repaired, reassembled and tested machinery components.
- Assisted in training employees on proper use of equipment related to utility operations.
- Coordinated with outside contractors providing service to the facility's utilities system.
- Identified potential hazards associated with operating a utility system and took appropriate action to mitigate risks.
- Organized tools, equipment and supplies necessary to complete assignments.
- Inspected finished work for quality and customer requirements.
- Wore appropriate clothing, erected barricades and signage and used proper equipment and tools.
- Logged services provided in job ticket system.
- Deep-cleaned machinery, vehicles, and facility areas weekly.
- Coordinated daily utility repair activities with teammates and supervisor.
- Located utility lines to diagnose and repair issues.
- Assisted with sign and pole installation and removal.
- Followed strict safety protocols to minimize risks during utility operations.
Education
Master of Science - Data Science
Christian Brothers University
Memphis, TN12-2025
B.S. - Bachelor of Science in Information Technology Management
Christian Brothers University
Memphis, TN01.2009
A.A.S. - Applied Associate of Science in Electrical Engineering Technology
Southwest Community College
Memphis, TN01.2005
Skills
- Windows operating systems
- Microsoft Office Suite
- Database design and management
- Web design and programming
- Software Development
- Programming languages: Java, Oracle, Python
- Object-Oriented Programming
- Teamwork and Collaboration
- Continuous Integration Systems
- Software Component Libraries
- Requirements Gathering
- Big Data Analysis
- Problem-solving abilities
- Technical Analysis
- User needs assessment
- Statistical analysis
- Technical indicators
Charitable Giving & Events
- Saint Jude Children Research Hospital
- United Way of the Mid-South
- Mid-South Food Bank
- Memphis Light, Gas & Water (MLGW) Plus One
- The Salvation Army
- 2024 Operation Feed Campaign
- 38th Annual Junior Achievement of Memphis Bowlin' on the River Bowl-A-Thon
Certificates & Training
- Leadership Memphis: Fast Track Program, 2023
- Critical Infrastructure Protection, 2016
- Physical Security Perimeters
- NERC Annual Cyber Security, 2014 - 2024
- MLGW Annual Cyber Security, 2015 - 2024
Volunteering
- MLGW Volunteer in Power (VIP): Volunteer of the Year, 2023
- 901 Counts: Project Homeless Connect - Memphis 2024
- MLK 2024 Day of Service Project
- Girls, Inc.
- MLGW Power Clean Initiative (Downtown, Hickory Hill Center, North Center & South Center)
- Africa in April
- United Way of the Mid-South
- Mid-South Food Bank
- Mobile Food Box Distribution
- Mobile Water Bottles Distribution
Timeline
Computer Software Specialist 4
Memphis Light, Gas & Water (MLGW)
06.2019 - Current
Computer Software Specialist 3
Memphis Light, Gas & Water (MLGW)
01.2015 - 06.2019
Computer Software Specialist 2
Memphis Light, Gas & Water (MLGW)
01.2013 - 01.2015
Computer Software Specialist 1
Memphis Light, Gas & Water (MLGW)
01.2011 - 01.2013
Senior & Associate Engineer
Memphis Light, Gas & Water (MLGW)
01.2005 - 01.2011
Helper Maintenance Driver
Memphis Light, Gas & Water (MLGW)
01.2003 - 01.2005
Electric Utility Worker
Memphis Light, Gas & Water (MLGW)
01.2000 - 01.2003
Master of Science - Data Science
Christian Brothers University
B.S. - Bachelor of Science in Information Technology Management
Christian Brothers University
A.A.S. - Applied Associate of Science in Electrical Engineering Technology
Southwest Community College
Similar Profiles
Calvin HawkinsCalvin Hawkins
Senior Computer Analyst at Memphis Light, Gas, and WaterSenior Computer Analyst at Memphis Light, Gas, and Water
Tanner DavidsonTanner Davidson
Utility Worker at Memphis Light, Gas, And WaterUtility Worker at Memphis Light, Gas, And Water
Kanisha MiddlebrookKanisha Middlebrook
Service Advisor at Memphis Light, Gas, & Water DivisionService Advisor at Memphis Light, Gas, & Water Division