TRACEY TRICE
MEMPHIS
Summary
Seasoned investigator with over 20 years of law enforcement experience, demonstrating a proven track record in conducting thorough investigations and achieving successful outcomes. Exceptional interviewing and writing skills facilitate clear communication and detailed reporting, ensuring accurate documentation of all findings. Highly organized with the ability to manage a demanding caseload while consistently meeting deadlines. Committed to upholding the highest standards of integrity and professionalism in every aspect of work.
Overview
29
29
years of professional experience
Work History
Probation/Parole Officer
Tennessee Department of Correction
11.1996 - Current
- Interview defendants regularly to evaluate their suitability to be placed on probation.
- Conduct presentencing investigations and testify in court regarding offenders' backgrounds and recommended sentences and sentencing conditions.
- Gather information about offenders' backgrounds by talking to offenders, their families and friends, and other people who have relevant information.
- Develop liaisons and networks with other community agencies, correctional institutions, psychiatric facilities, and aftercare agencies to plan for helping offenders with life adjustments.
- Write comprehensive, clear and concise reports for the court.
- Field Training Officer - Develop training materials, conduct training of new hires. Evaluate and write progress reports.
Warehouse Assistant
Amazon
11.2020 - 01.2023
- Managed inventory levels, ensuring accurate stock counts and timely replenishment of supplies.
- Collaborated with team members to optimize workflow processes and reduce product damage rates.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Assisted in loading and unloading trucks, maintaining safe handling of goods throughout process.
- Developed streamlined packing procedures, improving operational efficiency during order fulfillment.
Part-time Parts Sale Manager
Auto Zone
12.2016 - 11.2021
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Managed inventory levels, optimizing stock replenishment processes to reduce delays.
- Led team training initiatives, enhancing employee performance and customer service quality.
- Implemented process improvements that streamlined operations and increased productivity.
- Coordinated cross-departmental collaboration to enhance communication and efficiency.
- Mentored junior staff, fostering a culture of continuous learning and professional growth.
- Managed and motivated employees to be productive and engaged in work.
Social Worker
Housecall Home Healthcare
05.1996 - 10.1996
- Meet with home bound patients in their home to assess their need for additional community resources.
- Make referrals and act as liaison to other community service agencies.
- Follow up care.
Education
Bachelor of Arts - Social Work Major, Minor in Sociology
University of Memphis
Memphis, TN08.1996
Skills
- Writing
- Customer and Personal Service
- Time Management
- Microsoft Office, Excel, PowerPoint
- Active Listening
- Public Safety and Security
- Organization
- Motivational interviewing
- First aid and CPR
- De-escalation techniques
Languages
Spanish
Limited Working
Timeline
Warehouse Assistant
Amazon
11.2020 - 01.2023
Part-time Parts Sale Manager
Auto Zone
12.2016 - 11.2021
Probation/Parole Officer
Tennessee Department of Correction
11.1996 - Current
Social Worker
Housecall Home Healthcare
05.1996 - 10.1996
Bachelor of Arts - Social Work Major, Minor in Sociology
University of Memphis