Tracey Underwood
Grosse Pointe Park,MI
Summary
Meticulous Executive Administrative Professional is skilled at using MS Office Suite. Strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
14
14
years of professional experience
Work History
Executive Assistant
InSight Youth and Family Connections
06.2021 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Enhanced efficiency of meeting outcomes by preparing detailed minutes and action items.
- Supported strategic planning sessions, providing logistical support and compiling necessary background materials.
- Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Volunteered to help with special projects of varying degrees of complexity.
EXECUTIVE ASSISTANT
Vista Maria
01.2021 - 06.2021
- Prepared documents, reports, and presentations for CEO and executives using advanced software proficiencies
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team efficiency
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity
- Managed administrative functions, including complex calendar management, with a focus on the proper allocation of executive availability
- Worked with senior management to initiate new projects and assist in various processes
- Kept physical files and digitized records organized for authorized team members to update and retrieve them easily
- Transcribed minutes of meetings and executed meetings and events for the company to support sales, business development, and senior management teams
- Enhanced mentor-mentee relationships by implementing effective matching strategies and providing ongoing support.
- Enhanced program sustainability through strategic planning, setting long-term goals, and developing a clear roadmap for ongoing success.
- Streamlined administrative processes to ensure efficient program operations and timely reporting.
- Implemented rigorous mentor screening processes, ensuring the safety of all participants involved in the mentoring relationship.
- Cultivated partnerships with local organizations, expanding the pool of available mentors and resources for program participants.
- Optimized scheduling processes by creating clear guidelines and utilizing software tools for coordinating mentor-mentee meeting times.
- Ensured compliance with relevant policies by maintaining accurate records of all activities associated with the mentoring program.
- Continual improvement of the mentorship program by conducting regular evaluations, analyzing feedback, and implementing changes as needed.
EXECUTIVE ADMINISTRATIVE ASSISTANT
Grant Thornton LLP
03.2016 - 07.2020
- Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving
- Compare vendor prices and negotiate for optimal savings
- Maintained confidential administrative support to Partner, Principal and Managing Director
- Managed schedules, events, and travel plans for conferences, meetings, and seminars, as well as domestic and international trips for Partner, Principal, and Managing Director
- Devised emails and other correspondence to facilitate communication and enhance workflow processes
- Scheduled appointments and handled calendars for senior leadership
- Worked with Audit Partner to coordinate and complete special projects for the Business Development service line
- Created and edited PowerPoint presentations for business development purposes
- Processed travel expenses and reimbursements for senior leadership executives
- Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification
ADMINISTRATIVE ASSISTANT
Ceratizit USA
08.2010 - 03.2016
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Arranged rapid office equipment repair and maintenance with vendors
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Handled client correspondence and tracked records to foster office efficiency
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Coached new employees on administrative procedures, company policies and performance standards
Education
High School Diploma -
North Division High School
Milwaukee, WIMass Communications -
University Of Wisconsin - Stevens Point
Stevens Point, WIStrategic Planning/Office Management
Wayne County Community College
Detroit, MI06-2026
Skills
- MS Office
- Administrative support
- Compliance
- Auditing
- Schedule Management
- Exceptional interpersonal communication
- Filing and data archiving
- Expense reporting
- Notary Public
- Travel coordination
- Special event management
Accomplishments
- Awarded a bonus in recognition of ongoing support to firm and teams, enabling them to be successful.
- Spotlighted for collaboration and agility among teammates, which added value to productivity and establishing the staff as consistently exhibiting core values.
Timeline
Executive Assistant
InSight Youth and Family Connections
06.2021 - Current
EXECUTIVE ASSISTANT
Vista Maria
01.2021 - 06.2021
EXECUTIVE ADMINISTRATIVE ASSISTANT
Grant Thornton LLP
03.2016 - 07.2020
ADMINISTRATIVE ASSISTANT
Ceratizit USA
08.2010 - 03.2016
Mass Communications -
University Of Wisconsin - Stevens Point
High School Diploma -
North Division High School
Strategic Planning/Office Management
Wayne County Community College
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