Valeria Rice
Grosse Pointe Park,MI
Summary
Dedicated client-service leader and skilled operations manager with a passion for fostering team success and improving communication channels to achieve strong internal cohesion, driving organizational goals. People-focused communicator and manager prioritizing empathy, committed to cultivating robust cross-functional collaboration and trust.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
Detroit Athletic Club
06.2017 - Current
- Company Overview: one of the nation’s premier athletic clubs and the largest in Michigan
- Lead the direction of the Women’s Locker Room, including staffing, training and budgets
- Effectively collaborate with fellow management team leaders to assess, influence and execute key strategies and initiatives to drive measurable growth and results
- Skilled at successfully recruiting, retaining and supervising staff, from on-boarding through professional development
- Strong interpersonal skills yielding clear communication with internal and external audiences, attention to detail, and on-time delivery of responsibilities
- Maintained positive member relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Site Operations Supervisor
Salvation Army Harbor Light and More House
12.2014 - 06.2017
- Company Overview: a 24-hour alcohol and drug rehabilitation center and transitional housing for homeless parolees and veterans
- Provided strong, thoughtful leadership, including crisis management, to ensure client safety and security
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Cultivated client relationships using resolution and dynamic communication skills.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Education
Master of Science - Administration
Central Michigan University
Mount Pleasant, MIBachelor of Arts - English
Michigan State University
East Lansing, MISkills
- Customer Service and Hospitality
- Operations
- Collaborative Teamwork
- Facility Management
Certification
Notary Public
Timeline
Manager
Detroit Athletic Club
06.2017 - Current
Site Operations Supervisor
Salvation Army Harbor Light and More House
12.2014 - 06.2017
Master of Science - Administration
Central Michigan University
Bachelor of Arts - English
Michigan State University
Similar Profiles
Paul SchuchmannPaul Schuchmann
IT Help Desk Technician at The Detroit Athletic ClubIT Help Desk Technician at The Detroit Athletic Club
Miranda BarbaMiranda Barba
Group Exercise Instructor at Detroit Athletic ClubGroup Exercise Instructor at Detroit Athletic Club
Cieara FranklinCieara Franklin
Senior Customer Service Representative at Detroit Athletic ClubSenior Customer Service Representative at Detroit Athletic Club