Tracey Weinberg
Miramar Beach
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at Fudpuckers Beachside Bar & Grill. Proven ability to enhance guest satisfaction through effective upselling and personalized service. Skilled in cash handling and team collaboration, consistently exceeding performance goals in high-volume dining environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Server
Fudpuckers Beachside Bar & Grill
Destin, FL
02.2022 - Current
- Provided exceptional customer service in a fast-paced environment.
- Took and processed food and beverage orders accurately.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely delivery of meals.
- Assisted in training new servers on menu knowledge and service standards.
- Handled cash transactions efficiently, ensuring accurate billing for customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
Aj’s Oyster
Destin, FL
11.2020 - 2022
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Implemented suggestions for improving workflow and enhancing service quality.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Provided exceptional customer service in a fast-paced environment.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Server
Pineapple Willie’s
Panama City Beach, FL
03.2019 - 10.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Wallace BBQ
Austell, GA
10.1999 - 07.2018
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Managed inventory of dining supplies to prevent shortages during service.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Improved dining experience by providing prompt, attentive service to guests.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
Douglas County High
Douglasville, GA05.1998
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Safe food handling
- Food running
- High volume dining
- Team collaboration
- Food safety practices
- Multitasking and organization
- Effective customer upselling
- Server training
- Positive and professional
- Team player
- Reliable and responsible
- Warm and friendly
- Adaptable and flexible
- Reliability
- Team leadership
- High energy and stamina
Certification
Food handlers certified
Timeline
Server
Fudpuckers Beachside Bar & Grill
02.2022 - Current
Server
Aj’s Oyster
11.2020 - 2022
Server
Pineapple Willie’s
03.2019 - 10.2021
Server
Wallace BBQ
10.1999 - 07.2018
High School Diploma -
Douglas County High