Tracey Woodard
Clarksville,TN
Summary
Dynamic professional with extensive experience as a Helpline Supervisor at TNCSA, excelling in training and mentoring teams. Proven track record in optimizing processes and enhancing workflow efficiency. Skilled in decision-making and relationship building, with a strong focus on achieving operational excellence and improving patient outcomes in high-pressure environments.
Overview
33
33
years of professional experience
Work History
Helpline Supervisor
TNCSA
Jackson, Tn
05.2023 - Current
- Assisted in training new team members on operational procedures and safety protocols.
- Maintained inventory accuracy through diligent tracking and organization of supplies.
- Supported daily operations by coordinating schedules and ensuring adequate staffing levels.
- Communicated effectively with team to resolve issues and improve workflow efficiency.
Paramedic
Montgomery Co EMS, Cheatham Co EMS, Blue Shield Ems
Nashville, Tn
12.1992 - Current
- Administered advanced life support and emergency care in high-pressure situations.
- Collaborated with multidisciplinary teams to enhance patient outcomes during transport.
- Mentored junior paramedics on protocol adherence and effective communication strategies.
- Conducted thorough patient assessments to determine necessary interventions and treatments.
- Implemented efficient triage processes, improving response times for critical cases.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
- Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
DV Supervisor on the Helpline
Nature the Next
Nashville, Tn
11.2018 - 05.2023
- Supervised daily operations to ensure adherence to safety protocols and quality standards.
- Trained and mentored team members on operational procedures and best practices.
- Optimized workflow processes, resulting in improved efficiency and reduced downtime.
- Coordinated scheduling and resource allocation to meet production targets effectively.
Education
Bachelor of Science - Social Work
APSU
Clarksville, TN05-2015
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Processes and procedures
- Process monitoring and improvement
- Relationship building
- Schedule development
Timeline
Helpline Supervisor
TNCSA
05.2023 - Current
DV Supervisor on the Helpline
Nature the Next
11.2018 - 05.2023
Paramedic
Montgomery Co EMS, Cheatham Co EMS, Blue Shield Ems
12.1992 - Current
Bachelor of Science - Social Work
APSU