Tracey H. Ferguson
Ogden,UT
Overview
33
33
years of professional experience
Work History
Pharmacy Technician
Valley Pharmacy
05.2004 - 04.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Secretary
Dr. Jeffrey H. Call
01.1990 - 03.2004
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Physicians Secretary
Dr. Richard Converse/ Utah Cardiology
03.1996 - 05.2001
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Pharmacy Technician - Pharmacy Technician
Pharmacy Technician
Ogden, UT07-2006
Cosmetology/Barber - Cosmetology
Cosmetologist
Ogden, UT07-1999
High School Diploma -
Weber High School
Pleasant View, UT06-1991
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
Timeline
Pharmacy Technician
Valley Pharmacy
05.2004 - 04.2023
Physicians Secretary
Dr. Richard Converse/ Utah Cardiology
03.1996 - 05.2001
Secretary
Dr. Jeffrey H. Call
01.1990 - 03.2004
Pharmacy Technician - Pharmacy Technician
Pharmacy Technician
Cosmetology/Barber - Cosmetology
Cosmetologist
High School Diploma -
Weber High School
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