Tracey Somsouk
Fresno,CA
Summary
Detail-oriented finance professional with 13 years of customer service experience, including five years in accounting operations focused on financial reporting and reconciliations. Skilled in preparing compliant financial documentation and leveraging accounting software to enhance accuracy. Dedicated to providing reliable financial support that drives operational efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Program Technician II
Employment Development Department
Fresno, California
04.2025 - Current
- Reviewed, processed, and maintained program data to ensure accuracy and integrity
- Ensured compliance with state regulations and procedures
- Delivered technical and program support to enhance staff and client operations
- Resolved technical issues and supported system functionality to minimize disruptions
- Managed confidential information securely
- Utilized various systems for data entry, document imaging, and communication
Accounts Payable / Accounts Receivable Clerk
Hedrick's Chevrolet
Clovis, California
01.2019 - 04.2025
- Managed full-cycle A/R and A/P with a focus on accuracy and timeliness
- Processed payments and posted transactions to customer accounts
- Prepared customer statements to support timely collections
- Reconciled receivables and resolved discrepancies to enhance collection processes
- Reviewed, coded, and processed invoices to ensure compliance with approval protocols
- Matched invoices to work orders to identify and resolve variances efficiently
- Maintained vendor records (W-9s, resale certificates) for compliance
- Supported month-end close with reconciliations and reporting
Sales Representative
Hertz Corporation
Fresno, California
10.2011 - 12.2018
- Cultivated strong client relationships, driving customer retention and repeat business
- Provided exceptional service to VIP and corporate clients, enhancing rental experience
- Managed high-volume reservations, rentals, and payment transactions with accuracy
- Explained contracts, policies, and fees to ensure customer understanding and compliance
- Resolved customer issues and coordinated roadside assistance, showcasing effective problem-solving
- Maintained accurate records and supported efficient daily operations
Sales Associate
Bath And Body Works
Fresno, California
09.2009 - 01.2012
- Promoted seasonal products, increasing sales and enhancing customer satisfaction.
- Redesigned store layout to improve product presentation and optimize customer flow.
- Handled product returns, addressing customer issues quickly and efficiently.
Sales Associate Manager
Build A Bear Workshop
Fresno, California
06.2006 - 03.2010
- Exceeded sales targets by training staff on effective sales techniques, enhancing team capability.
- Developed merchandising strategies that increased store revenue through targeted product placements.
- Scheduled and assigned tasks to enhance team performance and improve customer service delivery.
Education
Bachelor of Science - Accounting
California State University
Fresno, CA05-2027
Associate of Science - Business Administration
Fresno City College
Fresno, CASkills
- Accounts management
- Vendor management
- Payment processing
- Invoice reconciliation
- Financial reporting
- Data analysis
- Microsoft Excel proficiency
- Microsoft Word expertise
- Microsoft Outlook skills
- Program evaluation
- Time management
Additional Information
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Skilled in calendar management, meeting coordination, and document preparation, Demonstrated ability to maintain accurate records and handle confidential information securely
Certification
California Life Agent License
Timeline
Program Technician II
Employment Development Department
04.2025 - Current
Accounts Payable / Accounts Receivable Clerk
Hedrick's Chevrolet
01.2019 - 04.2025
Sales Representative
Hertz Corporation
10.2011 - 12.2018
Sales Associate
Bath And Body Works
09.2009 - 01.2012
Sales Associate Manager
Build A Bear Workshop
06.2006 - 03.2010
Bachelor of Science - Accounting
California State University
Associate of Science - Business Administration
Fresno City College