Trachelle Parks
Teleperformance
Killeen,TX
10
years of professional experience
Dependable and hardworking professional with experience in warehouse operations,nursing home support,and customer service. Skilled in providing excellent customer service care,maintaining a safe and organized work environment, and completing tasks efficiently. Seeking an opportunity to use my diverse skills,strong work ethic,and ability to learn quickly to contribute to a growing company.
Work History
Customer Service Representative
9 Months- Assisted customers in navigating online banking platforms and mobile applications, enhancing their overall digital experience with the financial institution.
- Assisted clients with activating new cards, increasing usage and strengthening relationships with the financial institution.
- Resolved customer inquiries regarding credit card transactions and account management.
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Supported customers with invoices, statements and other basic questions.
Shipping and Receiving Clerk
5 Months- Coordinated shipping and receiving operations to ensure timely delivery of goods.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Received incoming shipments, compared contents against associated records and transmitted to the proper department.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Used pallet jacks and dollies to load and unload goods from trucks and containers.
Assembly Line Associate
1 Year 11 Months- Operated assembly line machinery to ensure efficient production flow.
- Conducted quality inspections to maintain high standards of product integrity.
- Trained new associates on assembly processes and safety protocols.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Operated various machines used in production processes.
Palletizer / Warehouse Associate
1 Year 10 Months- Operated material handling equipment to ensure efficient product movement within fulfillment center.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Coordinated incoming and outgoing shipments to ensure timely delivery of products.
Customer Support Representative
3 Months- Resolved customer inquiries efficiently through multi-channel communication platforms.
- Utilized CRM software to document interactions and track service requests.
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
Student Support / Financial Aid Assistance
7 Months- Facilitated accurate processing of financial aid applications, ensuring compliance with federal regulations.
- Assisted students in navigating financial aid processes and regulations.
- Coordinated admissions processes to enhance student enrollment experience and streamline operations.
- Provided ongoing support to peers, troubleshooting technical issues and facilitating effective online communication.
- Conducted research to support academic projects and presentations.
Healthcare Customer Service Representative
2 Years 2 Months- Resolved customer inquiries regarding healthcare benefits and services, ensuring accurate information delivery.
- Coordinated with healthcare providers to facilitate timely appointment scheduling and follow-up communications.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Oversaw medication dispensing processes, ensuring accuracy and compliance with pharmacy regulations.
Education
High School Diploma
No Degree - Medical Assistance
Skills
Customer Service
CRM Software
Multitasking
Prioritization
Shipping & Receiving
Order Processing
Logistics Coordination
Warehouse Operations
Inventory Management
Customer Engagement
Client relations
Client Assistance
Mental health expertise
Conflict Resolution
Customer relations
Timeline
Customer Service Representative
Teleperformance
11.2025 - CurrentRead More
Shipping and Receiving Clerk
Akima
09.2024 - 02.2025Read More
Assembly Line Associate
Tesla
04.2022 - 03.2024Read More
Palletizer / Warehouse Associate
Amazon Fulfillment Center
06.2020 - 04.2022Read More
Customer Support Representative
K-Force (IRS Stimulus Contact Center)
02.2020 - 05.2020Read More
Student Support / Financial Aid Assistance
Blackboard
08.2018 - 03.2019Read More
Healthcare Customer Service Representative
Teleperformance (United Healthcare)
03.2016 - 05.2018Read More
Shoemaker High School
High School Diploma
Read More
Vista College
No Degree from Medical Assistance
Read More