Traci Alvarez

• Greet all clients warmly and create a positive first impression of the studio

• Provide knowledgeable information about classes, packages, retail products, and studio policies

• Assist clients with account setup, booking classes, and troubleshooting Mindbody software issues

• Handle client concerns professionally and escalate issues when necessary

Sales & Memberships

• Promote and sell memberships, class packages, and retail items

• Meet and exceed monthly sales and retention goals

• Follow up on new lead inquiries via phone, text, and email

• Assist with onboarding new members to ensure a smooth start to their Pure Barre experience

Front Desk Operations

• Check clients in and out of class using Mindbody or applicable system

• Maintain studio cleanliness and organization (lobby, retail, restrooms, studio space)

• Manage inventory of retail products and studio supplies

• Process payments and balance cash drawer when applicable

• Devised and executed the yearly 'User Group Conference.' Promoted customer satisfaction through appropriate interactions and responsiveness to client needs.
• Operate high volume multi-line phone system to schedule and confirm daily appointment, direct incoming calls, record incoming messages, transferring calls for technical support, and handled patient inquiries

• Executed all communications, event planning, budget, and logistics for sales shows and conferences. Served as a customer service representative and Sales Assistant for the firm.
• Successfully trained new personnel on software systems and customer service procedures for Pittsburg office.
• Booked booths and accessories for the event.
• Assisted with responding to complaints, incidents, and problems for attendees.
• Responsible for answering multi-line telephone and record incoming messages.
• Efficiently maintained filing system, mail sorting, and distribution, office supplies management, send garment orders and managed accounts receivables and payment verification.
• Responsible for sending literature for sales representative to hospitals and doctors.

• Managed the front desk, billing, and records management. Answered multi-line telephone calls, and recorded incoming messages.
• Scheduled appointments, greeted customers and take conference telephone calls.