Summary
Overview
Work History
Education
Skills
Timeline
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Traci Burgos

Palm Coast,FL

Summary

Proven leader in high-volume dining environments, adept at guest engagement and hospitality service expertise, demonstrated at TGIF and other notable venues. Excelled in multitasking, enhancing customer satisfaction by 30% through personalized service and efficient POS operation. Skilled in food safety and cash handling, fostering team development and customer loyalty. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

34
34
years of professional experience

Work History

Server

Pointe Bar And Grille
05.2021 - 09.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

TGIF
02.2017 - 03.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Cashier Team Lead

Afess
09.2012 - 02.2018
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.

Crew Lead

McDonalds
06.1989 - 04.2003
  • Trained employees in time management and proper ways to complete job duties.
  • Monitored team members to verify work quality and address concerns.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Enhanced crew productivity through regular feedback, training, and performance evaluations.
  • Addressed customer concerns promptly, resulting in improved satisfaction rates and repeat business.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.
  • Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.

Education

Certificate - Nursing

Boces Technical College
Watertown, NY
05.2015

High School Diploma -

Blanchet
Seattle, WA
06.1993

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Food Running
  • High-volume dining
  • Sales Techniques
  • Food safety understanding
  • Point of sale operation
  • Food sales and promotion
  • Food Delivery

Timeline

Server

Pointe Bar And Grille
05.2021 - 09.2023

Server

TGIF
02.2017 - 03.2019

Cashier Team Lead

Afess
09.2012 - 02.2018

Crew Lead

McDonalds
06.1989 - 04.2003

Certificate - Nursing

Boces Technical College

High School Diploma -

Blanchet

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Traci Burgos