Traci Carraher
Schererville,IN
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Reliable and upbeat Account Manager successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
37
37
years of professional experience
Work History
Retail Sales Associate
HomeGoods
Schererville, IN
09.2022 - Current
- Experience working in the processing department.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Retail Sales Associate
Chico's
Schererville, IN
02.2022 - 09.2022
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
- Trained and supervised new employees to use selling strategies and apply best practices.
Outside Sales Representative
Adams Remco
Crown Point, IN
02.2020 - 07.2020
- Negotiated prices, terms of sales and service agreements.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Established new accounts through cold calling and personal visits to potential customers.
- Developed and maintained strong working relationships with professionals within assigned territory.
Account Manager
Sigma
Sauk Village, IL
04.2005 - 01.2020
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Built diverse and consistent sales portfolio.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and community to promote long term business growth.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
- Developed and maintained strong working relationships with professionals within assigned territory.
Telemarketer
Matrix Marketing
Cincinnati, OH
01.1997 - 04.2005
- Qualified leads and set up customer appointments for outside sales team.
- Provided information about available products and services, membership details, and purchase advantages.
- Educated customers on product and service benefits, explaining features and answering questions.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Called prospective customers in designated market area to qualify leads.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Made average of 100 outbound and inbound calls per day.
Restaurant Server
Ruby Tuesday Restaurant
Cincinnati, OH
01.1992 - 01.1997
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Stayed up-to-date on menu changes to help customers make food choices.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Inspected dishes and utensils for cleanliness.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Retail Associate
Macy's
Cincinnati, OH
01.1988 - 01.1993
- Managed cash register after end of shift to balance and record accurate transactions.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
Education
High School Diploma -
Badin
Hamilton, OH06.1987
Skills
- Suggestive Selling
- Retail Sales
- Time Management
- Sales Expertise
- Quotes and Sales
- Business Partnerships
- Customer Interaction
- Goals and Performance
- New Business Development
Timeline
Retail Sales Associate
HomeGoods
09.2022 - Current
Retail Sales Associate
Chico's
02.2022 - 09.2022
Outside Sales Representative
Adams Remco
02.2020 - 07.2020
Account Manager
Sigma
04.2005 - 01.2020
Telemarketer
Matrix Marketing
01.1997 - 04.2005
Restaurant Server
Ruby Tuesday Restaurant
01.1992 - 01.1997
Retail Associate
Macy's
01.1988 - 01.1993
High School Diploma -
Badin