Traci Cassner

• Scheduled patient appointments efficiently, optimizing provider availability and patient flow.
• Managed electronic health records, ensuring accuracy and compliance with regulations.
• Coordinated communication between patients and medical staff, enhancing service delivery.
• Streamlined appointment reminders, reducing no-show rates significantly.

• Achieved improved crew readiness by training new members on operational procedures and safety protocols.
• Elevated customer service ratings through consistent assistance and support.l ok 0
• Enhanced team performance by implementing effective training materials.
• Maintained compliance with company policies and procedures through regular evaluations.

• Assisted patients with selecting eyewear that best suited their visual and lifestyle needs.
• Conducted thorough vision tests using advanced diagnostic equipment to ensure accurate prescriptions.
• Maintained inventory of optical supplies, ensuring timely restocking and organization for efficient workflow.
• Educated patients on proper eyewear care and usage to enhance customer satisfaction and loyalty.
• Collaborated with optometrists to discuss patient needs and optimize treatment plans effectively.
• Implemented quality control measures for eyewear fittings, improving accuracy of prescriptions delivered to patients.
• Streamlined appointment scheduling processes, enhancing patient flow and reducing wait times significantly.
• Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
• Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
• Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
• Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
• Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
• Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
• Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
• Maintained safe, clean and organized environment to increase patient comfort.
• Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
• Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
• Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
• Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
• Operated lensometers to orient and mark uncut lenses for eyeglasses.
• Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
• Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
• Learned new catalog of items to present current options to patients.
• Implemented effective merchandising strategies that showcased popular frame styles while remaining visually appealing to customers browsing in-store selections.

• Oversaw patient scheduling utilizing electronic health record systems to enhance appointment accessibility.
• Coordinated with medical staff to ensure efficient patient flow and minimize wait times.
• Developed and maintained accurate patient records, ensuring compliance with privacy regulations.
• Assisted in resolving scheduling conflicts, facilitating timely communication between patients and providers.

• Achieved high guest satisfaction by effectively addressing inquiries and concerns.
• Streamlined food and beverage order management through proficient use of point-of-sale systems.
• Enhanced dining experience by maintaining a clean and organized environment.
• Contributed to team development by training new waitstaff on service standards and menu offerings.
• Delivered seamless operations during peak hours through quick adaptability to changing conditions.

Identified specific customer needs and recommended tailored eyewear solutions to optimize client experience.

• Guided customers in selecting optimal eyewear tailored to prescriptions and individual preferences.
• Conducted lens fittings and adjustments to ensure optimal comfort and vision clarity.
• Educated clients on proper eyewear care and maintenance techniques for longevity.
• Collaborated with optometrists to streamline patient workflows and ensure accurate prescriptions.
• Maintained inventory of frames, lenses, and supplies to support efficient operations.
• Implemented process improvements that enhanced customer service delivery and satisfaction.
• Trained new staff on operational procedures, enhancing team performance and knowledge sharing.
• Led initiatives to optimize appointment scheduling, reducing wait times for patients effectively.
• Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
• Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
• Filed claims with vision and medical insurance companies to garner payment for optical services.
• Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
• Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
• Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
• Verified and updated patient records promptly to guarantee accurate prescription information.
• Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
• Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
• Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
• Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.