Summary
Overview
Work History
Education
Skills
Timeline
Generic

Traci Ceja

GALLUP,New Mexico

Summary

Experienced and adept in store operations and customer service, significantly enhancing team performance and sales targets through effective mentoring and merchandising strategies. Proficient in cash handling and problem-solving, ensuring high levels of customer loyalty and operational success.

Overview

3
3
years of professional experience

Work History

Retail Keyholder

Claire's Boutique
02.2024 - Current


  • Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
  • Assisted store management in achieving sales targets through effective merchandising strategies and staff training.
  • Balanced cash registers at end of shift and filled out necessary reports.
  • Maintained confidentiality and security of sales records and operational reports.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
  • Increased customer satisfaction by providing exceptional product knowledge and personalized service.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

Sales Associate

Jcpennys
11.2023 - 02.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Assisted with processing online orders.


Sales Associate

Hot Topic
06.2022 - 05.2023
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Prioritized helping customers over completing other routine tasks in store.

Education

Associate of Applied Science - General Studies

University of New Mexico
Gallup, NM
05-2023

Skills

  • Store operations
  • Cash handling accuracy
  • Employee training
  • Customer service
  • Excellent communication
  • Organizational skills
  • Teamwork and collaboration
  • Multitasking and prioritizing

Timeline

Retail Keyholder

Claire's Boutique
02.2024 - Current

Sales Associate

Jcpennys
11.2023 - 02.2024

Sales Associate

Hot Topic
06.2022 - 05.2023

Associate of Applied Science - General Studies

University of New Mexico

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Traci Ceja