Traci Contreras, LMSW
Summary
Compassionate Case Manager with over 6 years of Kansas Waiver Services. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution with communication abilities committed to helping individuals and families while maintaining community relationships to support member stability and success in the community.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
Clinical Case Manager, Behavioral Health
Aetna Better Health of Kansas
11.2018 - Current
- Enhanced care coordination for patients with complex medical needs through effective communication and collaboration with multidisciplinary teams.
- Reduced hospital readmission rates by conducting thorough patient assessments and providing appropriate resources and support for post-discharge care.
- Improved patient outcomes by developing and implementing comprehensive case management plans.
- Streamlined healthcare delivery by efficiently managing caseloads, prioritizing tasks, and maintaining accurate documentation.
- Facilitated transitions of care between various healthcare settings, ensuring seamless continuity of services for optimal patient recovery.
- Participated as member of multi-disciplinary team providing on-going case management services to adults with severe and persistent mental illnesses.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Permanency Director
KVC Behavioral Healthcare
07.2013 - 10.2018
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Permenency Supervisor
KVC Behavioral Healthcare
01.2016 - 11.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Foster Care Case Manager
TFI Family Services
07.2009 - 06.2013
- Provided in-home training and support to foster parents during weekly meetings to help mitigate problems arising from child behavior.
- Acted as advocate for children in numerous court settings.
- Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
Foster Care Case Manager
KVC Behavioral Healthcare
07.2005 - 06.2009
- Case Management Services
- Attended proceedings and testified numerous reunification and permanent placement cases.
- Educated families in program resources.
- Strengthened child-parent relationships through facilitating supervised visitations and providing support during reunification processes.
Education
Masters In Social Work - Social Work
Washburn University of Topeka
Topeka, KS05.2014
Bachelor in Social Work -
Missouri Western State University
Saint Joseph, MO05.2005
Skills
- Over 15 years of Case Management and advocating for individual needs
- Critical thinking skills, empowerment and strength perspective outlook for advocation
- Organization and multitasking
- Case documentation within state and agency guidelines
- Relationship building, teamwork, collaboration and reliable
- Needs assessment, community referral coordination, progress evaluations and discharge planning
Certification
- BSRB Licensed, Masters Licensed Social Worker
Timeline
Clinical Case Manager, Behavioral Health
Aetna Better Health of Kansas
11.2018 - Current
Permenency Supervisor
KVC Behavioral Healthcare
01.2016 - 11.2018
Permanency Director
KVC Behavioral Healthcare
07.2013 - 10.2018
Foster Care Case Manager
TFI Family Services
07.2009 - 06.2013
Foster Care Case Manager
KVC Behavioral Healthcare
07.2005 - 06.2009
Masters In Social Work - Social Work
Washburn University of Topeka
Bachelor in Social Work -
Missouri Western State University
- BSRB Licensed, Masters Licensed Social Worker
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