Traci Davis
San Antonio,Texas
Summary
Dedicated customer service professional with expertise in appointment scheduling and VA benefits navigation. Proven ability to enhance client satisfaction through effective communication and problem-solving skills, ensuring streamlined processes and timely information delivery.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Leidos QTC Health Services
San Antonio, TX
04.2023 - Current
- I take calls from clients to schedule their appointments for their VA benefits, also updating personal information and sending out appointment packets for appointments.
Customer Service Rep
Unifirst
San Antonio, TX
03.2018 - 02.2023
- Processed incoming calls from customers that were looking to request invoice and statement copies.
- Managed uniform orders for new employees, also removed former employees that were no longer working for the company and facilitated exchanges for sizes or different types of uniforms.
- Communicated with Service Managers at the locations to cancel service cancellations or if they were moving locations.
Customer Service Representative
Ameritas
San Antonio, TX
03.2018 - 02.2023
- Answered incoming calls from health insurance providers to verify benefits.
- Explained co-payments and clarified details of coverage and pending claims to enhance client understanding.
- Researched and reprocessed claims to ensure accurate and timely resolution for clients.
- Updated all pertinent client information, including addresses and phone numbers, in client profiles.
- Sent out benefits packets and new ID cards upon client request.
- Provided clients with lists of in-network and out-of-network dental providers.
- Collaborated with team members to align efforts and achieve project objectives.
Education
High School Diploma -
Sam Houston High School
San Antonio, TX05-1987
Skills
- Customer service excellence
- Complaint resolution
- Order processing support
- Health insurance verification
- Claims research and resolution
- Information gathering and logging
- Data management
- Appointment management
- Information dissemination
- Client resource assistance
- Effective communication skills
- Communication skills
- Active listening
- Attention to detail
- Conflict resolution
- Customer support
Websites
Timeline
Call Center Representative
Leidos QTC Health Services
04.2023 - Current
Customer Service Rep
Unifirst
03.2018 - 02.2023
Customer Service Representative
Ameritas
03.2018 - 02.2023
High School Diploma -
Sam Houston High School