TRACI GUEST
Yorba Linda,CA
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively. Positive and upbeat with excellent communication skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Medical Office Receptionist
Innovative Wellness Solutions Physical Therapy
Yorba Linda, CA
05.2016 - Current
- Assist with check-in and check-out procedures including verifying insurance coverage, managing authorizations, collecting payments, scheduling, and updating records.
- Verification of all insurance benefits prior to treatment for accurate billing process.
- Greet patients and visitors in a friendly manner to ensure a positive experience.
- Performed administrative duties such as typing letters and reports using Microsoft Office Suite applications, Excel, and EMR.
Medical Assistant
ST JUDE HERITAGE MEDICAL GROUP Orthopedic Dept
Fullerton, CA And Yorba Linda, Ca
07.2011 - 04.2016
- Provided excellent customer service to patients by answering questions about medical procedures and triage calls.
- Responsible for taking patient vital signs, injections, venipuncture, and obtaining medical information.
- Assisted with minor surgical procedures such as suturing wounds or removing foreign bodies from skin surfaces following aseptic technique principles.
- Managing pharmacy calls and referrals.
- Sterilization of instruments and stocking medical supplies.
Medical Assistant
WEST VALLEY WOMENS CARE OBGYN
Phoenix, AZ
11.2002 - 04.2011
- Responsible for taking patient vital signs, injections, venipuncture, laboratory testing, instrument sterilization.
- Assist physicians with surgical procedures and biopsies such as leep procedures, colposcopies, cryo therapy, polypectomies, endometrial biopsies, Pap smears, and IUD insertion.
- Responsible for surgery, mammogram, and ultrasound scheduling.
- Provided excellent customer service to patients by answering questions about medical procedures and insurance policies.
- Worked interdependently with other professionals to provide quality health care to patients.
- Thorough knowledge and extensive experience with EMR.
- Managed ordering medical supplies for the entire office.
- Assigned trainer of back office medical staff.
Medical Assistant
YLFP & Caduceus for Women
Yorba Linda, CA
08.1998 - 10.2002
- Specialized in Obstetrics and Gynecological care and Internal Medicine.
- Performed bone density testing, phlebotomy, and laboratory testing.
- Assisted physicians with surgical procedures.
- Accountable for all back office management responsibilities.
- Assisted patients with appointments, corresponded with insurance companies, and purchased all back office supplies.
- Assigned trainer of medical staff
Education
General Studies
Fullerton College
Fullerton, CANursing
Mt San Antonio College
Walnut, CASkills
- Excellent communication and Interpersonal skills
- Adept in working at a fast paced environment
- Professional, sensitive, and caring work ethic
- Eager to learn and accept increased responsibility
- Demonstrates Integrity and confidentiality
- Experienced in mentoring and training medical staff
- HIPAA compliance
- Office administration
Certification
- CMA - Certified Medical Assistant
- Phlebotomist Certification
- Current National Provider BLS Certification
Timeline
Medical Office Receptionist
Innovative Wellness Solutions Physical Therapy
05.2016 - Current
Medical Assistant
ST JUDE HERITAGE MEDICAL GROUP Orthopedic Dept
07.2011 - 04.2016
Medical Assistant
WEST VALLEY WOMENS CARE OBGYN
11.2002 - 04.2011
Medical Assistant
YLFP & Caduceus for Women
08.1998 - 10.2002
General Studies
Fullerton College
Nursing
Mt San Antonio College