TRACI HOUGH
Bensenville,IL
Summary
Optimistic and organized individual with keen attention to detail and strong interpersonal skills. Familiar with inventory management and order processing systems, capable of handling data entry and customer inquiries efficiently. Committed to ensuring accurate and timely order fulfillment to enhance operational efficiency.
Overview
15
15
years of professional experience
Work History
Sales Coordinator
Fotofab, LLC.
Chicago, Illinois
12.2001 - 01.2002
- Enter, review, and verify customer orders for accuracy, including part numbers, quantities, pricing, and delivery details.
- Respond promptly to customer inquiries regarding product availability, order status, shipment tracking, and lead times.
- Maintain and update customer account records in company systems.
- Collaborate with warehouse, logistics, and sales teams to ensure timely and accurate order fulfillment.
- Research and resolve order discrepancies by working with vendors, internal departments, and customers.
- Provide clear and professional communication to customers via phone and email.
- Monitor back orders and special orders, and keep customers informed of progress.
- Document order activity according to company procedures.
- Support process improvements, special projects, and other duties as assigned.
Quality Engineering
Dynacircuits
Franklin Park, IL
05.1987 - 10.2001
Education
High School Diploma -
Willowbrook Hogh School
Villa ParkSkills
- Customer communication
- Data entry
- Goals and performance
- Strong enthusiasm
- Account management
- Process improvement
- Team building
- Workflow coordination
- Customer service
- Customer relationship building
- Records management
Timeline
Sales Coordinator
Fotofab, LLC.
12.2001 - 01.2002
Quality Engineering
Dynacircuits
05.1987 - 10.2001
High School Diploma -
Willowbrook Hogh School