Traci Irven
Winston-Salem,NC
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Proactive and versatile professional with a dedication to quickly adapting to new challenges with a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results with a passion for continuous learning and innovation.
Overview
25
25
years of professional experience
Work History
Merchandising Coordinator
TJX Companies, Marshalls
Winston-Salem, North Carolina
06.2024 - Current
- Coordinated product selection and placement for seasonal merchandising events.
- Analyzed sales data to optimize inventory levels and product assortment.
- Developed visual displays that aligned with brand standards and marketing strategies.
- Assisted in training new team members on merchandising best practices and procedures.
- Managed stock levels, ensuring proper rotation and replenishment of products on shelves.
- Communicated with cross-functional teams to align on promotional initiatives and launches.
- Maintained organized records of inventory, product specifications, and merchandising guidelines.
- Collaborated with marketing team to develop creative visual merchandising strategies for store displays.
- Implemented strong product marketing strategies by collaborating with sales teams.
- Presented new merchandise ideas and campaigns to company executives and sales managers.
- Explained product features and benefits to company staff members and customers.
- Obtained information about customer needs and preferences by conferring with sales or purchasing personnel.
- Developed product purchasing and sales strategies according to company budgets.
- Collaborated with company managers regarding product pricing, promotions and markdowns.
Retail Manager, Tobacconist, Cigar Sommelier
Second Wind Wine and Cigar Lounge
Jacksonville, Florida
08.2023 - 04.2024
- Managed daily operations of wine and cigar lounge to ensure smooth service.
- Supervised staff to maintain high customer service standards and team performance.
- Trained employees on product knowledge and customer engagement techniques.
- Organized inventory management to streamline stock control and ordering processes.
- Developed promotional displays to enhance product visibility and attract customers.
- Collaborated with suppliers to source quality wines and cigars for the lounge.
- Implemented efficient cash handling procedures to ensure accurate financial transactions.
- Resolved customer inquiries and complaints promptly to enhance guest experiences.
- Managed daily operations of the store, including opening and closing procedures.
- Monitored inventory, cash, and payroll processes to keep location running smoothly.
- Conducted inventory management activities such as receiving shipments and maintaining stock levels.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Informed customers of daily specials and signature menu items.
- Monitored stock levels in order to maintain adequate supply while minimizing overstocking issues.
- Initiated conversations with guests to enhance their lounge experience. through conversation about the various styles of wines available.
- Managed inventory, ensuring optimal stock levels of wines and cigars.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Owner/Operator Manager
Pro Team Services
Jacksonville, Florida
08.2001 - 03.2023
- Coordinated logistics for multiple events, ensuring seamless operations and client satisfaction.
- Coordinated event logistics for corporate meetings and private functions.
- Managed vendor relationships to ensure quality service delivery.
- Organized catering services to meet client specifications and dietary needs.
- Developed schedules for staff assignments during peak operational periods.
- Implemented feedback systems to improve guest experience and service quality.
- Trained new team members on hospitality standards and procedures.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Answered incoming calls promptly and professionally while addressing customer queries effectively.
- Tracked and recorded all expenses, including inventory orders, employee overtime, and facility maintenance charges.
- Adhered to health and safety regulations when preparing food items or beverages for guests.
- Provided concierge services to ensure guests had all necessary information regarding the hotel and surrounding area.
- Identified potential sales opportunities within each interaction with customers to maximize profits.
- Developed strategies to improve guest satisfaction ratings through changes in hospitality practices.
- Strengthened operational efficiencies and developed organization systems for records, reports, contracts and documents.
- Upheld demanding quality and performance standards and drove improvements to elevate staff levels.
- Scheduled space or equipment for special programs, meetings and conferences.
- Coached staff on strategies to enhance performance and improve customer relations.
- Assisted with training new staff members in customer service policies and procedures.
- Assisted in creating and distributing marketing materials for events.
Education
Certified Trainer - Training And Development
Society For Human Resources Management
01-1995
Associate of Science - Counseling Psychology
Bethune Cookman University
Daytona Beach, FL08-1989
Skills
- Visual merchandising
- Inventory management
- Product assortment
- Merchandising events
- Customer relationship management
- Team leadership
- Merchandise logistics
- Product knowledge
- Sales strategies
- Brand presentation
- Product sampling
- Customer engagement
- Salesmanship
- Professional Demeanor
Timeline
Merchandising Coordinator
TJX Companies, Marshalls
06.2024 - Current
Retail Manager, Tobacconist, Cigar Sommelier
Second Wind Wine and Cigar Lounge
08.2023 - 04.2024
Owner/Operator Manager
Pro Team Services
08.2001 - 03.2023
Certified Trainer - Training And Development
Society For Human Resources Management
Associate of Science - Counseling Psychology
Bethune Cookman University