Traci Jackson

Reporting to Manager, Patient Services s will provide excellent patient support by insuring the through completion of patient registration, maintaining the accuracy of patient information and insurance coverages in the EHR and through proficient e will ensure consistency execellent patient experience when answering phones,greeting patients and their families,checking in patients for their appointments and assisting patients with scheduling.

• Conducted regular follow-ups with patients to ensure satisfaction with provided services and address any concerns or needs.
• Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.
• Enhanced patient care by coordinating and scheduling home healthcare services.
• Advocated for clients'' rights throughout their interactions with healthcare professionals; ensuring they receive the appropriate levels of service according to their unique needs.

• Assisted patients with personal requirements for housekeeping and grooming assistance.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
• Provided patients with assistance in completing daily tasks, reducing daily burden on family members.

• Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
• Analyzed financial records to verify accuracy of tax returns.
• Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
• Increased client satisfaction by providing accurate and timely tax preparation services.
• Completed and filed returns with tax departments at local, state, and federal levels.
• Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.

• Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
• Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
• Prepared accurate tax returns for individuals, partnerships, corporations, and non-profit organizations, maximizing deductions and credits.
• Participated in continuing education courses to maintain professional knowledge and certifications as a Tax Associate.
• Completed and filed returns with tax departments at local, state, and federal levels.
• Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.