Traci Jennings
Erlanger Health, Erlanger Medical Group
Dayton,TN
29
years of professional experience
Results-driven strategic leader with expertise in operational excellence and financial management. Proven track record in enhancing patient care, optimizing revenue cycles, and implementing innovative strategies to drive growth. Experience in leadership within neuroscience service line, hospital inpatient and outpatient operations, nursing leadership, telemedicine, and inpatient and outpatient executive healthcare administration
Work History
Senior Vice President, Chief Operating Officer
3 Years 7 Months- Led strategic initiatives to enhance patient care and operational efficiency across multiple service lines
- Oversaw financial performance, optimizing revenue cycles and reducing operational costs through process improvements
- Directed interdisciplinary teams to implement evidence-based practices and improve clinical outcomes
- Developed and executed long-term strategic plans aligned with organizational goals, driving growth and innovation
- Implemented Physician Governance Structure which is a group of service line physician leaders responsible for oversight of the Medical Group. This oversight includes, but not be limited to, provider relations, clinic operations, financial viability, & quality of care delivered in the outpatient arena of Medical Group.
- Implemented Key Performance Indicators for the Medical Group
- Responsible for $200M in net revenue for the Medical Group along with an annual capital expense of $3.5M
- Oversight of approximately 600 providers and over 1,400 staff
- Oversight of over 100 clinic locations to include adult and pediatric primary care and specialty care.
Director, Neurosciences
10 Years 4 Months- Achieved Comprehensive Stroke Status in 6 months
- Achieved Acute Stroke Ready Status for satellite campus
- Transitioned from TJC to DNV stroke certification
- Implemented Tele-stroke program for the organization and regional facilities
- Implemented 24/7/365 Neurohospitalist program to include Physicians and APPs
- Participated in the implementation of Neurology Residency Program
- Implemented Epilepsy Monitoring Unit
- Implemented Code Stroke Nurse for rapid response of acute stroke codes
- Acquisition of Neurosurgical physician practice totally 7 surgeons and 9 APPs
- Implemented outpatient neurology practice to include comprehensive neurological specialists; Neuromuscular, Movement Disorders, Sleep Disorders, Memory & Aging, Vascular, Epilepsy, General Neurology
- Participated in consulting program led by our organization's Medical Director
- Developed and implemented policies that improved compliance with healthcare regulations pertaining to patients in need of neurological care.
- Oversaw budgeting processes, ensuring alignment with organizational goals and resource allocation.
- Developed a complex review of finances that provided an analysis deeper than the DRG
- Analyzed performance metrics, driving continuous improvement efforts across departments using GWTG, Spine and Interventional Data registries.
- Organization has been awarded GOLD PLUS ELITE status from AHA for 7+ years.
- Spearheaded community outreach programs to strengthen relationships with local stakeholders.
- Directed strategic planning sessions, aligning organizational vision with operational execution strategies.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Director, Patient Care Services
6 Years 7 Months- Responsible for a satellite campus of the organization, to include Sleep Center, Emergency Department, Senior's Program, Children's Outpatient Physical Therapy, Outpatient Lab and Imaging services, Inpatient acute care nursing.
- Developed and implemented patient care protocols to enhance service delivery and patient satisfaction.
- Led multidisciplinary teams to ensure compliance with healthcare regulations and standards of care.
- Streamlined operational workflows, resulting in improved efficiency across patient care services.
- Mentored nursing staff on best practices in patient management and care techniques.
- Analyzed patient feedback data to identify trends and drive quality improvement initiatives.
- Facilitated training programs for new staff, enhancing skill sets and team cohesion within units.
- Managed budget allocations for patient care departments, optimizing resource utilization while maintaining service quality.
- Oversaw recruitment, hiring, and onboarding processes for new employees, ensuring a consistently high level of talent within the team.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Supply and equipment maintenance
Registered Nurse
9 Years 1 Month- Began career at my organization in June 1997 as a Patient Care Tech, Graduate Nurse
- Graduated from Nursing school and began working as Registered Nurse in July 1998
- Worked as a Registered Nurse, Charge Nurse, Nurse Manager from 1998 until 2006.
- Experience includes, medical surgical nursing, intensive care nursing, senior's program, emergency nursing, outpatient testing.
- Administered patient care, monitoring vital signs and responding to changes in condition.
- Collaborated with interdisciplinary teams to develop and implement patient care plans.
- Educated patients and families on treatment options, medications, and post-discharge care.
- Mentored junior nurses, fostering professional development and enhancing teamwork skills.
Education
Master of Science - Healthcare Administration
Bachelor of Science - Nursing
Skills
Strategic leadership and implementation
Operational excellence
KPI tracking and Process Improvement
Personal Communication
Business development
Staff development
Financial management
Corporate presentations
Budget preparation
Data-driven decision making
Market analysis
Budget oversight
Budget administration
Executive leadership
Effective communicator and public speaker
Policy development
Program oversight
Planning and coordination
Goal setting
Management team leadership
Timeline
Senior Vice President, Chief Operating Officer
Erlanger Health, Erlanger Medical Group
11.2022 - CurrentRead More
Director, Neurosciences
Erlanger Health
07.2012 - 11.2022Read More
Director, Patient Care Services
Erlanger Health, North Campus
01.2006 - 08.2012Read More
Registered Nurse
Erlanger Health
06.1997 - 07.2006Read More
University of St Francis
Master of Science from Healthcare Administration
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University of Tennessee, Chattanooga, TN
Bachelor of Science from Nursing
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