Summary
Work History
Education
Skills
Personal Information
Timeline
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Traci Johnston

Traci Johnston

Customer service, Amazon delivery, Helping where I can!
Spokane,WA

Summary

Proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Hardworking and passionate job seeker.

Work History

Dispatcher/Delivery Driver

Winners Circle/Bolanta
Spokane, Wa.
08.2023 - Current
  • Monitor Flex drivers on the Netrodyne application while keeping protocal on safe driving!! Attention to detail!
  • Periodically check on drivers location for time management & accountability
  • Help drivers succeed!!
  • Delivering smiles to customers daily
  • Communicating effectively with both management & customers
  • Being aware and friendly to all customer questions & needs
  • Communicating delivery, and/or vehicle issues to dispatch & (or) upper management
  • Perform vehicle assessment, (before & after daily shift)
  • Maintain accurate records of deliveries
  • Collaborate with dispatchers to coordinate daily delivery schedules
  • Report any vehicle maintenance or repair needs promptly
  • Reduce fuel costs by 10% through effective route planning
  • Achieve customer satisfaction ratings of 80% based on customer surveys!

Manager On/Off Premise Liquor & Wine

Young's Market Company of Washington / Bolanta
Spokane, Wa.
08.2012 - 09.2023
  • Customer service
  • Day-to-day shipping & receiving
  • Increased ease of navigation within warehouse.
  • Checking orders prior to sale
  • Lifting, Stocking, FIFO, Re-merchandising
  • Excellent team player
  • Operational needs
  • Gathering information for excellent customer service
  • Multi-tasking
  • Supervised new employees
  • Implemented effective sales strategies resulting in an increase in store revenue by 22% over the previous year
  • Ensured optimal inventory management while decreasing unnecessary expenses.
  • Established strong relationships with clients through regular communication, leading to increased repeat business and referrals
  • Coordinated store layout changes based on consumer behavior analysis, optimizing product placement for increased visibility and higher sales

Manager

Washington State Liquor Store
Spokane , Wa.
04.1990 - 07.2012
  • Top priority-Customer service
  • Upselling
  • Building weekly orders for (165) Bars & Restaurants
  • Warehouse Organization & Upkeep
  • Clear Communication
  • Loss prevention
  • Shipping/Receiving
  • Deposits
  • Record keeping

Education

Associate arts degree - Basics

Walla Walla Community College
Walla Walla, WA

Skills

  • Payroll
  • Sales Management
  • Shipping & Receiving
  • Warehouse Distribution
  • Supervising
  • Cashiering
  • Freight
  • Recruiting
  • Inventory Control
  • Purchasing
  • Customer service
  • Profit & Loss
  • Account Management
  • Pricing

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Dispatcher/Delivery Driver

Winners Circle/Bolanta
08.2023 - Current

Manager On/Off Premise Liquor & Wine

Young's Market Company of Washington / Bolanta
08.2012 - 09.2023

Manager

Washington State Liquor Store
04.1990 - 07.2012

Associate arts degree - Basics

Walla Walla Community College
Traci JohnstonCustomer service, Amazon delivery, Helping where I can!