Traci Palone
Portola
Summary
Restaurant and hospitality professional with 18+ years of experience in managing and executing special events, including golf tournaments, concerts, and weddings. Demonstrates strong skills in cash handling, inventory management, and customer engagement, fostering teamwork to deliver exceptional service. Recognized for innovative event coordination and a commitment to continuous improvement, aiming to enhance guest experiences through effective communication and creative solutions.
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Overview
11
11
years of professional experience
2007
2007
years of post-secondary education
Work History
Bartender
White Rabbit Theatre
Reno
04.2025 - Current
- Prepared and served a variety of beverages to patrons.
- Managed bar inventory and restocked supplies as needed.
- Provided excellent customer service to enhance guest experience.
Event Captain
Reno Local Food Group
11.2023 - 02.2025
- Lead events, ensuring seamless execution and guest satisfaction.
- Coordinate staff, manage logistics, and troubleshoot issues for successful outcomes.
- Introduce creative solutions to elevate event experiences.
- Adapt to changing trends and client needs, continuously improving service offerings.
- Orchestrate flawless events, managing staff and logistics while swiftly resolving issues.
- Cultivate strong team dynamics for exceptional guest experiences.
- Collaborate with kitchen staff to expedite orders, reducing wait times.
- Upsell menu items, contributing to increased daily revenue.
- Resolve customer complaints promptly, maintaining a positive atmosphere.
- Developed strategic table management system during peak hours, resulting in improved dining flow and positive customer feedback.
Server
Cuccias
Graeagle
04.2022 - 03.2024
- Provided excellent customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Provided excellent customer service to ensure satisfaction.
Assistant Manager/Server/Bartender
Graeagle Meadows Golf Course
Graeagle
04.2021 - 08.2022
- Maintained up-to-date knowledge of company products and services.
- Ensured guest satisfaction
- Make drinks in a timely manner
Special Functions Server and Bartender
Various Location in and around Reno/Sparks/Lake Tahoe
Reno
01.2019 - 07.2021
- Provided exceptional customer service to enhance dining experiences.
Server/Bartender/Weddings
Nakoma Resort
Clio
02.2019 - 04.2020
- Took orders accurately and communicated them to kitchen staff promptly.
- Managed dining area cleanliness and ensured proper table settings.
- Provided exceptional service to high volume of daily customers.
Server/Bartender/Events
High Sierra Brewing Company
Sparks
03.2014 - 08.2019
- Streamlined operations across multiple roles, enhancing customer satisfaction and operational efficiency.
- Resolved complex issues, ensuring smooth service delivery.
- Orchestrated daily restaurant operations, managed inventory systems, and implemented quality control measures across multiple service areas.
- Served guests efficiently at events, weddings, quincineras, etc, enhancing guest satisfaction and event success.
- Managed bar operations, maintaining inventory accuracy and reducing waste.
- Resolved guest issues promptly, improving service quality and customer retention.
- Delivered exceptional service at diverse venues, adapting quickly to varied clientele.
- Crafted custom cocktails, enhancing guest satisfaction and repeat business.
- Served guests efficiently at events, enhancing guest satisfaction through attentive service.
- Served food in a timely manner with great customer service, mixed cocktails and served beverages, boosting bar sales with engaging customer interaction.
- Coordinated wedding setups, ensuring seamless event flow and memorable experiences.
- Resolved guest issues promptly, maintaining high standards of customer service.
- Served and bartended at restaurant and events, enhancing guest satisfaction and boosting repeat patronage.
- Streamlined service processes, reducing wait times and boosting table turnover, while maintaining high-quality customer interactions.
- Proposed and executed themed events, increasing foot traffic and generating substantial revenue growth for the brewery.
Education
McQueen High School
Reno, NVSkills
- Event Coordination
- Customer Service
- Inventory Management
- Cash Handling
- Customer Engagement
- Mixology
- Food Safety
Skills
Experienced, Expert, Experienced, Expert, Expert, Experienced, Experienced
Timeline
Bartender
White Rabbit Theatre
04.2025 - Current
Event Captain
Reno Local Food Group
11.2023 - 02.2025
Server
Cuccias
04.2022 - 03.2024
Assistant Manager/Server/Bartender
Graeagle Meadows Golf Course
04.2021 - 08.2022
Server/Bartender/Weddings
Nakoma Resort
02.2019 - 04.2020
Special Functions Server and Bartender
Various Location in and around Reno/Sparks/Lake Tahoe
01.2019 - 07.2021
Server/Bartender/Events
High Sierra Brewing Company
03.2014 - 08.2019
McQueen High School