Traci Reed
Manassas,VA
Summary
Experienced Professional with a background in bar management, customer relations, and dispatch coordination. Skilled in team leadership, handling high-volume environments, multi-line communications, scheduling, conflict resolution, and maintaining efficient daily operations.
Overview
14
14
years of professional experience
Work History
Bar Manager
810 Entertainment
Sterling, VA
11.2025 - 05.2026
- Managed daily bar operations, ensuring high standards of customer service and product quality.
- Trained staff on beverage preparation and service techniques, enhancing team performance and efficiency.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability for peak hours.
- Supervised cash handling procedures, ensuring accuracy in transactions and adherence to financial protocols.
Bartender\ Server
Velocity Wings
Manassas, VA
03.2023 - 02.2026
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Customer Relations Assistant
Beltone
Scottown, OH
06.2018 - 02.2023
- Developed and maintained customer relationship management (CRM) database for accurate tracking of client interactions.
- Experience answering multi-line phones and scheduling appointments.
- Experience handling confidential patient or client information
- Ability to multitask while maintaining professionalism.
- Managed high call volume, prioritizing urgent matters while maintaining excellent service standards for all customers.
Emergency Dispatch Operator
River Cities Answering Service
Huntington, WV
08.2012 - 12.2022
- Managed emergency call intake and prioritized dispatch based on urgency and resource availability.
- Answered high volume multi-line phone systems for medical offices, hospitals, legal firms, and corporate clients.
- Dispatched on-call personnel and emergency contacts according to company protocols.
- Accurately documented messages, caller information, and service request into computer system.
- Maintained detailed records and ensured accurate data entry for all client accounts.
- Followed company procedures for emergency escalation and dispatch services.
Education
High School Diploma -
Huntington East High School
Huntington, WV06-1994
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Staff scheduling
- Inventory management
- Guest interaction
- Outgoing personality
- Emergency protocols
- Security oversight
- Dispatching procedures
- Data entry
- Record keeping
Timeline
Bar Manager
810 Entertainment
11.2025 - 05.2026
Bartender\ Server
Velocity Wings
03.2023 - 02.2026
Customer Relations Assistant
Beltone
06.2018 - 02.2023
Emergency Dispatch Operator
River Cities Answering Service
08.2012 - 12.2022
High School Diploma -
Huntington East High School