Traci Spalding
Linden,MI
Summary
Energetic and focused leader consistently achieving outstanding results in departmental and employee development. Adopts a proactive mindset to anticipate and prevent issues, offering creative and hands-on solutions rooted in a deep understanding of successful business practices. Successfully completes company and departmental sales initiatives, consistently exceeding key performance metrics. Possesses keen attention to detail, ensuring accurate production of excellent final products.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Director of Business Development
Sonitrol Great Lakes
09.2017 - 03.2022
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
- Created and updated records and files to maintain document compliance.
- Trained and mentored new employees on industry practices and business operations.
- Collaborated with fellow management to organize operations and align teams, set and execute goals, achieve schedule targets and execute company sales initiatives.
- Directed departmental financial operations and administered budgets.
- Trained and developed new department leaders and management staff for specific projects and ongoing operational needs.
- Oversaw business calendar of events and scheduled key initiatives.
- Lead sales department teams in developing new business development and increasing new business sales by 15% within two financial quarters.
- Developed and implemented new strategies for increasing existing client sales by 10% and nurturing client relationships for retention enhancement.
- Supervised daily performance for ongoing training improvement plans and coaching on sales strategies.
- Managed multiple data software programs for sales prospecting, existing client accounts, product and job orders, and commercial agreements. Proactively resolved issues through effective troubleshooting.
Office Manager/Marketing Manager
Texas Roadhouse
08.2015 - 09.2017
- Continually maintained and improved company's reputation and positive image in local markets served.
- Built and strengthened strategic relationships with local businesses and communities for grass roots marketing and outreach.
- Managed and maintained employee files and necessary certifications, developed and maintained scheduling charts, and completed forms in accordance to company procedure.
- Customer service excellence standards for retention and growth.
- Developed partnerships and events to increase sales on days historically lower and increased sales by 20 percent per event.
Shift Leader/Photographer
Portrait Innovations
03.2014 - 08.2015
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created artistic and innovative photography shoots for clients.
- Managed 25+ clients and sales packages daily.
- Exceeded sales quota by 10 percent monthly.
Education
Associate Of General Studies & Associate Of Arts - Digital Communications And Multimedia
Charles Stewart Mott Community College
Flint, MINo Degree - Communication Studies
Central Michigan University
Mount Pleasant, MISkills
- Strategic leadership
- Search Engine Optimization
- Contract Management
- Business Development
- Key relationship management
- Contract Negotiation
- Strategic planning
- Budgeting
- Schedule Coordination
- Stakeholder engagement
- Project Management
- Business planning
- CRM Management and Integration
- Program coordination
- Meeting facilitation
- Budgeting expertise
- New market research
- Crisis Management
- Operations Management
- Conflict Resolution
- Customer Relations
- Employee Training
- Team building
- Sales strategy
- Time management abilities
- Business Analysis
- Talent Acquisition
- Market Research
- Marketing strategy
- Supply Chain Management
- Product Development
- Marketing Management
- Communication Skills
- Collaborate cross-functionally
- Cross-functional team leadership
Accomplishments
- Created a company-wide, comprehensive training program for all sales team members.
- Managed an award winning sales team in national sales contest.
- Recruited and developed new sales professionals, with at least three placing in top ten national sales for three consecutive years.
- Supervised team of twenty sales professionals, two primary sales departments, and three territory bases offices across IL and MI.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Improved operations efficiency with implementation of various process improvements.
Certification
First Aid/CPR Certified
Life Coach Training
Real Estate Course / Ongoing Training and Licensing
TEFL Certified (pending as completing courses)
LinkedIn Courses for Sales and Management
Languages
English
Native or Bilingual
Spanish
Limited Working
ASL
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The best way out is always through.
Robert Frost
Interests
DIY
Music
Family
Construction
Carpentry
Books
Singing
Piano
Software
CRM
Microsoft Excel
Microsoft Office
Microsoft Word
SalesForce
EOriginal
Docusign
Microsoft Powerpoint
Sales Presentations
Inventory Software
Work Preference
Work Type
Part TimeContract WorkWork Location
RemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursTeam Building / Company RetreatsWork from home optionPersonal development programsCareer advancement4-day work weekAffiliations
- Big Brothers Big Sisters
- Michigan National Guard Youth Leadership Program
Timeline
Assistant Director of Business Development
Sonitrol Great Lakes
09.2017 - 03.2022
Office Manager/Marketing Manager
Texas Roadhouse
08.2015 - 09.2017
Shift Leader/Photographer
Portrait Innovations
03.2014 - 08.2015
Associate Of General Studies & Associate Of Arts - Digital Communications And Multimedia
Charles Stewart Mott Community College
No Degree - Communication Studies
Central Michigan University
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