Traci Wilson
Delaware,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Guest Relations Specialist
Cross Creek Resort
Delaware , Ohio
04.2010 - Current
- Engaged guests through upbeat conversation and personalized service.
- Advised guests about on-property and off-site amenities best suiting needs.
- Answered multi-line telephone system to aid guests, direct callers and take messages.
- Coordinated schedules and set appointments for guests and staff.
- Anticipated and attentively handled guest needs or concerns.
- Handled customer complaints to satisfy and retain guests.
- Handled customer complaints to satisfy and retain
- Maintained high level of professionalism and discretion when dealing with guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Responded to guest inquiries to maximize guest satisfaction.
- Greeted guests upon arrival by providing warm welcome.
- Maintained accurate and up-to-date records of guest information.
- Managed check-in and check-out procedures for guests.
Education
Unfinished - Social Work
Ohio State University
Columbus, OHDiploma - General Education
Rutherford B Hayes High School
Delaware, OH06.1986
Skills
- Guest Relations
- Customer Care
- Credit Card Transaction Processing
- Welcoming Guests
- Office Equipment Operation
- Reservation Management
- Opening and Closing Procedures
- Ordering
- Training New Employees
Timeline
Guest Relations Specialist
Cross Creek Resort
04.2010 - Current
Unfinished - Social Work
Ohio State University
Diploma - General Education
Rutherford B Hayes High School
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