Summary
Overview
Work History
Education
Skills
Timeline
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Traci Wing

Manager
michigan

Summary

Dynamic leader with a proven track record of performance improvement, operations management, database creation and system migrations. I elevated Pinnacle PMG to the top spot in its competitive set for 18 months through strategic budgeting and client account management. My leadership at Best Western streamlined processes by 20%, showcasing project management prowess, effective communication skills and team development.

Overview

13
13
years of professional experience

Work History

General Manager

Pinnacle PMG
03.2018 - Current
  • Maintained top spot in competitive set for 18 months. Stayed at or above company and industry benchmarks for reviews and audits.
  • Surpassed opening year revenue goal of $1.5 million
  • Coordinated with corporate office and management company to guarantee adherence to all required policies.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Handled operational functions-payroll, human resources, accounts receivable/payable and bank reconciliations.

Front Office Manager

Best Western
05.2016 - 03.2018
  • Introduced new methods, practices, and systems to reduce check in/out time by 20%, reduced training time by 7 hours and increased satisfaction scores by average of 15%.
  • Scheduling for 30+ employees, payroll processing
  • Implemented innovative programs to increase employee loyalty and reduce turnover
  • Implemented business strategies, increasing revenue, and effectively targeting new markets
  • Created, prepared, and delivered reports to various departments.

Accounting

Marriott
04.2015 - 05.2016
  • Completed daily audits of all financial transactions, investigated and reconciled discrepancies.
  • AP/AR maintenance, decreased turnover time to 30 days.
  • Managed complex accounting projects and special assignments.
  • Contributed to hiring, training and development of accounting teams.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions. Documented and processed all garnishments for bankruptcies, student loans, and child support orders.

Education

Bachelor of Science - Psychology

University of Michigan - Flint
Flint, MI
05.2008

Associate of Science - Mathematics And Computer Science

Mott Community College
Flint, MI
05.2005

Skills

  • Performance improvement
  • Client account management
  • Human Resources
  • Leadership and team building
  • Troubleshooting expertise
  • Financial Administration
  • P&L Management
  • Project Management
  • Verbal and written communication
  • Operations management
  • System Migration and Database Creation
  • Customer Relationship Management

Timeline

General Manager

Pinnacle PMG
03.2018 - Current

Front Office Manager

Best Western
05.2016 - 03.2018

Accounting

Marriott
04.2015 - 05.2016

Bachelor of Science - Psychology

University of Michigan - Flint

Associate of Science - Mathematics And Computer Science

Mott Community College

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