Tracie Cole
Sandy,UT
Summary
Motivated medical office representative with 25+ years experience in patient accounts, records and reception. Resourceful and well-organized with excellent problem-solving and organizational skills. Customer-oriented with strong interpersonal skills and history of conflict resolution. Dedicated and hardworking with internal drive to exceed expectations.
Overview
50
50
years of professional experience
Work History
Patient Accounting Representative
Old Farm Obstetrics & Gynecology
Salt Lake City, Utah
07.1999 - Current
- Responded to customer concerns and questions on daily basis.
- Executed billing tasks and recorded information in company databases.
- Managed invoicing and payment processing operations.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Received and sorted mail, prepared packages for delivery and scanned documents.
Medical Records Specialist
Old Farm Obstetrics & Gynecology
Salt Lake City, Utah
07.1999 - Current
- Maintained patient records in compliance with security regulations.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Maintained patient charts and accurately recorded new information.
- Kept accurate log of requests for medical information and records.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Maintained relationships with medical providers, suppliers and reporters.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Identified new methods to optimize medical records management.
- Followed up with patients about medical and healthcare processes.
- Maintained patient confidence by keeping patient records information confidential.
- Uploaded physician progress notes, history and physicals into electronic medical records.
Medical Receptionist
OBGYN Associates
Salt Lake City, Utah
07.1994 - 06.1997
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Waitress
Cottonwood Creek Retirement Center
Holladay, Utah
06.1993 - 06.1994
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Helped residents with their table seating and meals
- Cleaned and restocked Salad Bar
Education
No Degree -
Salt Lake Community College
Salt Lake City, UTMedical Coding Certification - Medical Coding
Career Step
Lehi, UT12.2022
High School Diploma -
Cottonwood High School
Salt Lake City, UTSkills
- Proficiency in EMR systems and electronic payment systems
- Multitasking with precision and attention detail
- Knowledge of medical terminology
- Current OSHA, HIPAA & Medicare training certificates
- Billing Data Verification
- Equipment Monitoring and Troubleshooting
- 10-Key Data Entry
- Multi-Line Phone Systems
- Document and Records Management
Timeline
Patient Accounting Representative
Old Farm Obstetrics & Gynecology
07.1999 - Current
Medical Records Specialist
Old Farm Obstetrics & Gynecology
07.1999 - Current
Medical Receptionist
OBGYN Associates
07.1994 - 06.1997
Waitress
Cottonwood Creek Retirement Center
06.1993 - 06.1994
No Degree -
Salt Lake Community College
Medical Coding Certification - Medical Coding
Career Step
High School Diploma -
Cottonwood High School