Tracie Goodridge
Apple Valley,CA
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 20 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
24
24
years of professional experience
Work History
Administrative Clerk II
Apple Valley Unified School District
Apple Valley, CA
07.2023 - Current
- Input data and processed system change to generate accurate reports.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Entered data into system and updated customer contacts with information to keep records current.
- Boosted department efficiency with timely completion of assigned tasks.
- Supported efficient data management, entered and updated records in database to ensure accuracy and completeness.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Utilized office management software to record and track customer information.
- Assisted with onboarding of new employees.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Assisted in maintaining accurate student records and documentation systems.
- Coordinated communication between staff, students, and parents effectively.
- Processed incoming correspondence and routed it to appropriate departments.
- Utilized software tools to track schedules and manage appointments efficiently.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
Administrative Technician II
Phelan Pinon Hills Community Services District
Phelan, CA
07.2008 - 05.2023
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Conducted invoicing and investigated accounts receivables discrepancies.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Composed and proofread memos, letters and reports to verify error-free communication.
- Maintained daily reports and advised executive leaders in decision-making processes.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Maintained clean reception area to promote positive, professional environment for clients.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Established administrative work procedures to track staff's daily tasks.
- Answered, responded to and transferred over 100 daily phone calls on multi-line phone system.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Performed research to collect and record industry data.
- Used Excel, Word and Power Point to prepare various correspondence, reports and other written material.
- Created and implemented standard operating procedures for records handling.
- Managed over 10 calendars to strategically coordinate meetings, appointments and events.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Increased office efficiency by modernizing document organization systems and effectively implementing scanning solutions.
- Updated tracking spreadsheets with latest customer and income information.
- Managed over 7,000 monthly invoices for organization of 25 people and maintained accurate processing and verification.
- Found new sources for office supplies and closely monitored inventory use to cut costs.
- Compiled Excel data reports for program leaders.
- Successfully completed special projects to exceed goals of both Customer Service department and overall organization.
- Achieved high results by double-checking accuracy of customer forms and related tasks.
- Developed new filing and organizational practices, saving company in labor expenses.
- Maximized clerical staff productivity by reorganizing training program and effectively supervising 4 employees.
- Improved customer service rating by training new employees on proper phone handling techniques.
- Surpassed team goals by partnering with Office Manager and Conservation Specialist to implement best practices and protocols.
Administrative Clerk
San Bernardino County Water & Sanitation
Victorville, CA
12.2005 - 06.2008
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Entered data into Excel system and updated customer contacts with information to keep records current.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Provided direction, support and ongoing feedback to staff.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Generated documents necessary for internal meetings.
- Processed daily casework assignments and performed research and data acquisition to support Office Manager.
- Produced highly accurate internal and external letters and memoranda.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
Store Manager
California Budget Finance
Victorville, CA
01.2002 - 12.2005
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Developed new store location from ground up by hiring and training efficient team.
- Devised processes to boost long-term business success and increase profit levels.
Education
Bachelor of Arts - Business Administration
Azuza Pacific University
Victorville, CAAssociate of Arts - Liberal Arts And General Studies
Victor Valley College
Victorville, CASkills
- Confidentiality and Data Protection
- Document and File Management
- Office Equipment Operation
- Administrative Management
- Database and Client Management Systems
- Computers and Technology
- Research and Analytical Skills
- Supply Inventory Control
- Strong Organizational Skills
- Administrative and Clerical Support
- Active Listening
- Customer Satisfaction
- Multitasking and Time Management
- Appointment Coordination
- Ease with Computers and Technology
- Office Supplies and Inventory
- Multi-Line Telephone Systems
- Business Correspondence
- Outbound Calls
- Document Sorting
- Departmental Support
- Invoice Processing
- Reading Comprehension
- Special Projects
- Staff Orientation and Training
- Highly Efficient and Productive
- Cash Drawer Management
- Spreadsheet Tracking
Affiliations
High Desert Kidney Hope is a non-Profit organization that helps to assist dialysis patients and their families with their financial needs.
Timeline
Administrative Clerk II
Apple Valley Unified School District
07.2023 - Current
Administrative Technician II
Phelan Pinon Hills Community Services District
07.2008 - 05.2023
Administrative Clerk
San Bernardino County Water & Sanitation
12.2005 - 06.2008
Store Manager
California Budget Finance
01.2002 - 12.2005
Bachelor of Arts - Business Administration
Azuza Pacific University
Associate of Arts - Liberal Arts And General Studies
Victor Valley College