Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Tracie Henson
Open To Work

Tracie Henson

Winnsboro,TX

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer Service Agent /M & R DSNP SpecialistAdvisor Sales 2 / Pharmacy Tech OptumRxMerchandiser/ Sales Rep for Epson, and Mars PetCustomer Service RepresentativeCall Center Representative

Work Type

Full TimePart TimeContract WorkGig WorkSeasonal Work

Location Preference

RemoteHybrid
Location: Winnsboro, TX
Open to relocation: No

Salary Range

15/hr - 1000/hr

Important To Me

Work from home option4-day work weekCareer advancementFlexible work hoursWork-life balancePaid sick leavePaid time offPersonal development programs

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

1
1
Certification
9
9
years of professional experience

Work History

Customer Service Agent /M & R DSNP Specialist

Concentrix / Client; United Healthcare
03.2022 - 03.2026
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
  • Addressed customer account discrepancies and concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Resolved customer inquiries and issues through efficient communication and problem-solving techniques.
  • Provided comprehensive support for health insurance products, ensuring customer understanding of benefits and services.
  • Collaborated with team members to enhance service delivery and improve overall customer satisfaction ratings.
  • Documented customer interactions accurately in CRM systems, maintaining detailed records for future reference.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Investigated and resolved customer inquiries and complaints quickly.

Advisor Sales 2 / Pharmacy Tech OptumRx

Concentrix / Client United Healthcare
03.2022 - 01.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Entered and processed patients' prescriptions into internal system.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Assisted in management of prescription deliveries, improving patient convenience.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Coordinated verification and filling of more than 200 daily prescriptions in high-volume call center home delivery pharmacy environment.

Merchandiser/ Sales Rep for Epson, and Mars Pet

Advantage Solutions Sales And Marketing
10.2016 - 02.2022
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Monitored competitor activity, adapting strategies to maintain competitive advantage.
  • Coordinated with store management to identify and capitalize on cross-merchandising opportunities.
  • Collaborated with store managers to determine the best placement for merchandise displays.
  • Arranged consistent shelves, bins, and racks at 30 locations by following established planograms.

Education

High School Diploma -

Robert E Lee High School
Tyler
05-1986

Skills

  • Detail-oriented data management
  • Issue resolution
  • Strong verbal and written communication
  • Client support
  • Customer service experience
  • Empathetic communicator
  • Effective listening
  • Effective customer complaint resolution
  • CRM software proficiency
  • Customer service
  • Data entry
  • Problem resolution
  • Outstanding communication skills

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Certification

  • Texas Driver's License
  • Forklift Certification

Languages

English
Professional Working

Timeline

Customer Service Agent /M & R DSNP Specialist

Concentrix / Client; United Healthcare
03.2022 - 03.2026

Advisor Sales 2 / Pharmacy Tech OptumRx

Concentrix / Client United Healthcare
03.2022 - 01.2023

Merchandiser/ Sales Rep for Epson, and Mars Pet

Advantage Solutions Sales And Marketing
10.2016 - 02.2022

High School Diploma -

Robert E Lee High School
Tracie Henson