TRACIE HISE
Chama,NM
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
3
3
years of professional experience
1990
1990
years of post-secondary education
Work History
Retail Sales Associate
Camo Up
Chama, New Mexico
05.2023 - 03.2026
- Assisted customers in product selection and provided product knowledge.
- Maintained store presentation and organized merchandise displays effectively.
- Operated point-of-sale systems to process transactions accurately.
- Replenished inventory and ensured stock levels met customer demand.
- Handled customer inquiries and resolved issues promptly and professionally.
- Participated in inventory counts and maintained accurate product records.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Demonstrated knowledge of store products and services.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Provided product information and answered customer questions.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Created price tags and merchandise signs for new items.
- Used product knowledge to suggest items to match client needs.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Offered suggestions for additional items that may be of interest to customers.
- Tracked inventory levels throughout the day and restocked items as needed.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Kept informed about new products arriving at the store on a regular basis.
- Promoted special offers and discounts to encourage additional purchases.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Operated point-of-sale systems accurately to process payments from customers.
- Processed returned merchandise according to company policies.
- Inspected purchased items for defects before handing them over to customers.
- Addressed customer questions and concerns regarding products and services.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Demonstrated product features to customers.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Cross-sold products and services to increase average transaction value.
- Assisted in the preparation and execution of physical inventory counts.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered store and merchandise questions and led customers to wanted items.
- Recommended, selected and located merchandise based on customer desires.
- Bagged or packaged purchases and wrapped gifts.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Maintained records related to sales for store management.
- Prepared merchandise for purchase or rental.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Education
Los Lunas High
Los Lunas , NmSkills
- Point-of-sale operation
- Product knowledge
- Inventory management
- Visual merchandising
Timeline
Retail Sales Associate
Camo Up
05.2023 - 03.2026
Los Lunas High