Tracie Kwiatkowski
Summary
Accomplished professional with expertise in customer relationship management and project management, driving over $5 million in annual sales at The Image Group. Skilled in logistics coordination and promotional strategy development, fostering strong supplier and customer relationships. Adept at utilizing Netsuite and Magento for streamlined operations and efficient order processing.
Overview
30
30
years of professional experience
Work History
Account Executive to Senior Account Executive
The Image Group
04.2024 - 05.2025
- Facilitated all customer interactions via email, phone, in-person and virtual meetings.
- Managed projects from inception to completion, ensuring timely updates throughout order process.
- Collaborated with major shipping companies including UPS, FedEx, TForce & Estes for efficient logistics.
- Oversaw customer logo management, adhering to brand guidelines across all platforms.
- Applied expertise in various imprint methods, including screen printing and embroidery.
- Negotiated project terms with customers regarding inventory management and pricing adjustments.
- Coordinated with Programs Department to develop new online store programs using Magento & RubikX platforms.
- Managed inventory for online store programs.
Account Manager to Account Director
The Image Group
01.2018 - 01.2024
- Company Overview: merged with Target Marketing January 2019
- Collaborated with a four-person team, achieving over $5 million in annual sales throughout this time.
- Facilitated training programs for new hires on system operations and job requirements.
- Established strong relationships with suppliers, enhancing collaboration across the distributor network.
- Built strong relationships with customers.
- Oversaw customer fulfillment projects, including item selection, quoting and order management with our in house warehouse fulfillment team.
- Utilized research tools ESP & SAGE for product selections.
- Managed onsite customer events and trade shows, utilizing iPad and Square for efficient order processing.
- Utilized Netsuite system to streamline order processes beginning January 2019. Filemaker system prior to that. Also worked with online platform NOVA for online company store programs.
- Merged with Target Marketing January 2019
Front Desk to Sales Coordinator
Target Marketing
01.1995 - 01.2018
- Engaged in vendor relations, coordinating supplier meetings to showcase capabilities and products.
- Worked closely with sales people on their customer projects including researching products, sample testing, setting up proposals and orders.
- Worked closely with Accounting Department on invoicing to customers.
- Sent out orders to suppliers for sales people and managed them through the process with the suppliers.
- Answering phones.
- Shipping and receiving of daily packages.
Education
High School Diploma -
Hermitage High School
Richmond, VA06-1992
Skills
- Customer relationship management
- Project management
- Order processing
- Logistics coordination
- Promotional strategy development
- Event planning
Timeline
Account Executive to Senior Account Executive
The Image Group
04.2024 - 05.2025
Account Manager to Account Director
The Image Group
01.2018 - 01.2024
Front Desk to Sales Coordinator
Target Marketing
01.1995 - 01.2018
High School Diploma -
Hermitage High School
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