Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Tracie Machnicki

Maple Heights,OH

Summary

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Overview

26
26
years of professional experience

Work History

Office Manager

S Davis & Associates
01.2020 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

General Manager

Two Men And A Truck
12.2017 - 11.2019
  • Delivered the highest customer service to increase sales and profitability along with the success of the franchise
  • Oversee hiring, training and motivation of the franchise employees
  • Executing marketing and sales plans
  • Establish systems, policies and procedures for the franchise
  • Oversee vendor agreements and contract negotiations
  • Ensures franchise compliance with all local and federal guidelines
  • Drives communication through daily, weekly and monthly reports

Account Manager

Cintas Corporation
09.2004 - 12.2017
  • Managed and maintained client book of 150 accounts with weekly sales exceeding $500,000.
  • Consistently met and exceeded department expectations for productivity and accuracy levels.
  • Reached out to accounts on a frequent basis to check on satisfaction and increase revenue.
  • Maximized profit opportunities by effectively managing time and resources to meet sales objectives.
  • Performed frequent customer visits to maintain positive and productive relationships.
  • Generated 90% client retention rating by negotiating product pricing, freight rates and delivery and payment terms to beat competition.

Office Manager

Cintas Corporation
06.1999 - 09.2004
  • Generated financial reports for management review.
  • Oversaw office inventory and timely reordering of supplies. 
  • Trained all new  employees on best practices and protocol while managing teams to ensure optimal productivity.
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Supervised office staff members in daily tasks and performance.
  • Completed billing, collections and reporting duties on a daily basis.
  • Updated employee paperwork and records.

Education

Associate of Arts - Travel And Tourism

Wilma Boyd Career School
Pittsburgh, PA
1995

Skills

  • Process automation
  • Financial management
  • Complex problem solving
  • Employee development
  • Customer experiences
  • Safety assurance
  • Recruiting and hiring
  • Profit and loss accountability
  • Customer retention
  • Staff training
  • Proficient in Microsoft
  • Operations management
  • Client relations
  • Policy/program development

Education and Training

Pittsburgh, PA

Timeline

Office Manager

S Davis & Associates
01.2020 - Current

General Manager

Two Men And A Truck
12.2017 - 11.2019

Account Manager

Cintas Corporation
09.2004 - 12.2017

Office Manager

Cintas Corporation
06.1999 - 09.2004

Associate of Arts - Travel And Tourism

Wilma Boyd Career School

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Tracie Machnicki