Anything to do with health and fitness
Children
Tracie Russell
Renton,WA
Summary
Dynamic professional with a proven track record at Neighborly / Mr. Rooter Plumbing of Western WA, excelling in roles from Inside Sales Representative to Office Manager. Demonstrated ability to boost revenue growth and foster strategic relationships, blending tenacious follow-up and cheerful energy. Achieved consistent sales targets, showcasing exceptional telephone sales and customer service skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
Neighborly / Mr. Rooter Plumbing of Western WA
01.1996 - Current
- Making outbound prospecting calls to potential and existing customers
- Identify, prospect, and close sales.
- Answer inbound calls and document all communications
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Answered customers' questions regarding services, prices, and availability.
- Determined needs and delivered solutions.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Set up new accounts, established customer credit and set up payment terms.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Office Manager
Neighborly / Mr. Rooter Plumbing of Western WA
01.1996 - Current
- .Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed senior-level personnel working in marketing and sales capacities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Account Receivable
Neighborly / Mr. Rooter Plumbing of Western WA
01.1996 - Current
- Set up new customer with a credit application. Approve or deny terms. Sent letter to customer of status.
- Enter data into software and notify all departments.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Developed and documented collection procedures and policies to comply with government regulations.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Prepared and submitted legal documents to initiate court proceedings.
- Investigated customer credit references and approved credit lines.
- Established relationships with customers to encourage payment of delinquent accounts.
- Researched billing errors and discrepancies to initiate corrective action.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Responded to customer inquiries and provided detailed account information.
Dispatching
Neighborly / Mr. Rooter Plumbing of Western WA
01.1996 - Current
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed dispatching, routing, and tracking of 25 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Analyzed customer feedback and provided solutions to improve customer service.
Customer Service Representative
Ddffad
01.1996 - Current
- Answer incoming telephones for the company.
- Secure and schedule residential customers for service.
- Secure and schedule commercial accounts for service.
- Follow script.
- Anticipating needs and delivering outstanding support.
- Met customer call guidelines for service levels, handle time and productivity.
Education
General
Bellevue College
Bellevue, WAMedical Administration
Trend Business College
East Wenatchee, WA06-1994
Psychology, Science, Heath And Physical Education
Wenatchee Valley Community College
Wenatchee, WA06-1986
High School Diploma -
Eastmont High School
East Wenatchee, WA06-1984
Skills
- Tenacious follow-up
- Telephone sales
- Focused Listening skills
- Revenue growth
- Prospect Follow-up
- Self starter
- Cheerful and energetic
- Dependable
- Excellent with coordinating with other departments
- Payment processing
- Analytical problem solver
- Data entry
- Cold calling experience
- Helpful customer service
Certification
Awards
Inside Sales
Office Professional of the Year
100% Perfect attendance
Interests
Timeline
Inside Sales Representative
Neighborly / Mr. Rooter Plumbing of Western WA
01.1996 - Current
Office Manager
Neighborly / Mr. Rooter Plumbing of Western WA
01.1996 - Current
Account Receivable
Neighborly / Mr. Rooter Plumbing of Western WA
01.1996 - Current
Dispatching
Neighborly / Mr. Rooter Plumbing of Western WA
01.1996 - Current
Customer Service Representative
Ddffad
01.1996 - Current
Awards
Inside Sales
Office Professional of the Year
100% Perfect attendance
General
Bellevue College
Medical Administration
Trend Business College
Psychology, Science, Heath And Physical Education
Wenatchee Valley Community College
High School Diploma -
Eastmont High School
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