Summary
Overview
Work History
Education
Skills
Timeline
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Tracie Scruggs

Roundhill,KY

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Afni
09.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Warehouse Supervisor

Macy's Logistics And Operations
06.2013 - 08.2023
  • Enhanced employee productivity through effective training programs and performance evaluations.
  • Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.
  • Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
  • Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Started up and shut down processing equipment.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Education

High School Diploma -

Logan County High School
Russellville, KY
05.1991

Skills

  • Complaint Resolution
  • Reading Comprehension
  • Call Center Operations
  • Prioritization
  • Documentation
  • Telephone Etiquette
  • Positive Attitude
  • Customer Relations
  • Active Listening
  • Microsoft Outlook

Timeline

Customer Service Representative

Afni
09.2023 - Current

Warehouse Supervisor

Macy's Logistics And Operations
06.2013 - 08.2023

High School Diploma -

Logan County High School

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Tracie Scruggs