Tracie Wood
Palmer,MA
Summary
With a proven track record at Health Care Services Group, I excel in time management and problem-solving, ensuring high-quality customer service and maintaining clean environments. Skilled in coordinating efficient workflows and enhancing patient experiences, I've significantly contributed to improved operational efficiency and client satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Dietary Aide
Health Care Services Group
09.2023 - 01.2025
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
House Cleaner
Professional Medical Services
09.2022 - 09.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Maintained a safe working environment through proper use of cleaning products and equipment.
Home Health Aide
Professional Medical Services
01.2022 - 09.2022
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Patient Referral Coordinator
Trinity Health of New England
01.2000 - 05.2008
- Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Streamlined referral processes for improved patient satisfaction and reduced wait times.
- Developed constructive working relationships with local healthcare facilities which resulted in seamless patient transfers.
- Collaborated with healthcare providers to ensure accurate and comprehensive referral documentation.
Certified Veterinary Technician
Pet House Calls Veterinary Clinic
01.1994 - 01.2000
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
- Assisted veterinarians with surgical procedures, ensuring proper anesthesia administration and monitoring vital signs.
- Ensured timely response to emergencies by providing immediate triage assessments and administering first aid when needed.
- Prepared accurate billing statements for clients while addressing any questions or concerns about charges.
Client Service Advocate
Sunshine Village
01.1990 - 01.1994
- Developed strong relationships with clients, fostering trust and loyalty while promoting company values.
- Actively participated in team meetings aimed at improving overall service quality delivered to clients.
- Monitored account activity, proactively addressing potential issues before they escalated into problems.
- Delivered personalized assistance by understanding each client''s unique needs and preferences.
Education
No Degree - Medical Billing & Coding
Springfield Technical Community College
Springfield, MA09-2025
No Degree - Certified Veterinary Technician
Holyoke Community College
Holyoke, MA09-1995
High School Diploma -
Agawam High School
Agawam, MA05-1992
Skills
- Time management
- Problem-solving
- Cleaning and sanitizing
- Customer service
Certification
- Certified Veterinary Technician 1995
-Certified First-aide and CPR 1992
- Medication Certification 1992
Timeline
Dietary Aide
Health Care Services Group
09.2023 - 01.2025
House Cleaner
Professional Medical Services
09.2022 - 09.2023
Home Health Aide
Professional Medical Services
01.2022 - 09.2022
Patient Referral Coordinator
Trinity Health of New England
01.2000 - 05.2008
Certified Veterinary Technician
Pet House Calls Veterinary Clinic
01.1994 - 01.2000
Client Service Advocate
Sunshine Village
01.1990 - 01.1994
No Degree - Medical Billing & Coding
Springfield Technical Community College
No Degree - Certified Veterinary Technician
Holyoke Community College
High School Diploma -
Agawam High School
Similar Profiles
Jerval WilliamsJerval Williams
Floor Technician at Health Care Services GroupFloor Technician at Health Care Services Group
Jennifer FarleyJennifer Farley
District Manager at Health Care Services GroupDistrict Manager at Health Care Services Group
Kenny EdgeKenny Edge
Director of Dining Services at Health Care Services GroupDirector of Dining Services at Health Care Services Group
Hillary EscobedoHillary Escobedo
Housekeeping at Health Care Services GroupHousekeeping at Health Care Services Group
Stacy ClarkeStacy Clarke
Teacher - 3rd Grade at (Pottenger) Springfield Public SchoolsTeacher - 3rd Grade at (Pottenger) Springfield Public Schools