TRACY ANDERSON
Gresham,OR
Summary
Experienced customer service associate with a long history in the virtual work environment. Over 10 years dedicated to support services, from office management to cashier and delivery driver, always striving to provide the best client experience. Skilled in communication, and able to handle tasks with accuracy and efficiency in a quiet atmosphere. Independent worker with little need for direction.
Overview
18
18
years of professional experience
Work History
Medical Language Specialist
Proscript Documentation Services
Clearwater, FL
06.2016 - 09.2020
- Transcribed and edited medical documentation using multiple word processing and transcription software.
- Maintained 99% accuracy rate for spelling and content, while demonstrating skill to understand diverse accents.
- Recorded sensitive documents with confidentiality.
Medical Language Specialist
Dictation Services Group/M-Modal
Atlanta, GA
01.2007 - 08.2014
- Performed qualitative analysis of records for accuracy, internal consistency and correlation of recorded data.
- Accurately documented medical dictation to record patient visit encounters, while following HIPAA rules.
Medical Language Specialist
MedQuist Transcription
Franklin, TN
05.2003 - 12.2006
- Transcription of medical reports for multiple clinics, maintaining high level of accuracy to ensure patient safety. Used available reference material to resolve issues.
General Office Assistant
Express Personnel Services
Portland, OR
09.2001 - 06.2002
- Performed reception duties including multi-line phone support, taking messages, general inquiries, greeting customers.
- Ability to learn quickly and adapt to change helped in this temporary job environment, with placement in many locations.
Office Manager
VTR Inc.
Gresham, OR.
09.1999 - 01.2001
- Established and maintained customer relationships, as well as providing resolution of any issues via phone and online support.
- Invoicing and statuses averaging 150 orders a day. Assisted with processing orders and returns, and maintained filing system.
Education
Certificate - Medical Transcription
Career Step
Lehi, UT2003
Skills
- Type 75 WPM
- 10 Key 12,000 KPH
- Microsoft Office
- Highly Organized
- Able to Multitask
- Great Time Management
- Creative Problem Solving
- Analytical/Critical Thinking
- Excel in Communication
- Pleasant Phone Demeanor
- Attention to Detail
- Relationship Building
- Needs Assessment
- Problem Investigation
- Conflict Resolution
Timeline
Medical Language Specialist
Proscript Documentation Services
06.2016 - 09.2020
Medical Language Specialist
Dictation Services Group/M-Modal
01.2007 - 08.2014
Medical Language Specialist
MedQuist Transcription
05.2003 - 12.2006
General Office Assistant
Express Personnel Services
09.2001 - 06.2002
Office Manager
VTR Inc.
09.1999 - 01.2001
Certificate - Medical Transcription
Career Step