Tracy Andrews
Preston,MO
Summary
Dedicated Community Health Worker with proven skills in health education and client advocacy. Experienced in conducting health assessments and coordinating outreach programs to enhance community wellness.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Community Health Worker
OCHC Urbana Medical Center
Urbana, Missouri
02.2022 - Current
- Coordinated outreach programs to promote wellness initiatives within the community.
- Conducted health screenings and assessments for at-risk populations.
- Assisted clients in accessing healthcare services and resources.
- Collaborated with healthcare professionals to ensure client needs were met.
- Delivered healthy living and disease management information to specific population groups.
- Provided health education to diverse community groups and individuals.
- Assisted with patient referrals to appropriate community resources.
- Acted as an advocate for clients when interacting with insurance companies or government agencies.
- Provided assistance with completing forms related to public benefits programs.
Customer Service Representative
OCHC Urbana Medical Center
Urbana, MO
02.2022 - 08.2022
- Responded to patient inquiries and provided accurate information promptly.
- Assisted patients with scheduling and managing appointments efficiently.
- Documented patient interactions in electronic health records system accurately.
- Maintained a welcoming environment for patients and visitors consistently.
Customer Service Representative
Dallas County Medical Center
Buffalo, MO
09.2021 - 02.2022
- Responded to patient inquiries and provided accurate information promptly.
- Assisted patients with scheduling and managing appointments efficiently.
- Documented patient interactions in electronic health records system accurately.
Speciality Assistant Manager
Home Depot
Marble Falls, Texas
08.2017 - 05.2019
- Hired, trained, evaluated, and managed store personnel as needed.
- Trained and mentored staff on product knowledge and customer service.
- Oversaw scheduling and staffing to ensure optimal coverage.
- Coordinated inventory management and stock replenishment processes.
- Implemented merchandising strategies to enhance product visibility.
- Assisted in managing daily operations of store departments.
- Resolved customer inquiries and complaints effectively and professionally.
- Collaborated with team members to maintain store standards and cleanliness.
- Evaluated employee performance against established standards and provided constructive feedback.
- Ensured compliance with all safety regulations and procedures in the store.
Operations Manager/Merchandising Assistant Store Manager
Sears Roebuck
Cedar Park, Texas
11.2007 - 10.2017
- Managed daily operations across multiple departments to ensure workflow efficiency.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Led team meetings to discuss objectives and address operational challenges.
- Collaborated with cross-functional teams to align operational strategies with business goals.
- Coordinated inventory management processes to maintain stock levels and minimize shortages.
- Monitored performance metrics to identify areas for operational enhancement.
- Oversaw compliance with safety regulations and company policies in all operations.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
Education
Certificate/ Credentialed - Community Health Worker
Ozarks Technical Community College
Springfield, MO 10.2022 - 04.2023
Warsaw High School
Warsaw , MOSkills
- Health education
- Health assessment
- Outreach coordination
- Care coordination
- Client advocacy
- Community engagement
- Resource advocacy
- Effective communication
- Team collaboration
- Problem solving
- Time management
- Detail-oriented organization
Certification
- Community Health Worker certification
- By Ozarks Technical College Springfield, MO
- Credentials through Missouri State Board of Education
- Continued Education yearly
- Missouri Ship Counselor Certification (Medicare)
Affiliations
- Love doing craft projects
- Home improvement projects
- Community Events
References
References available upon request.
Timeline
Certificate/ Credentialed - Community Health Worker
Ozarks Technical Community College
10.2022 - 04.2023
Community Health Worker
OCHC Urbana Medical Center
02.2022 - Current
Customer Service Representative
OCHC Urbana Medical Center
02.2022 - 08.2022
Customer Service Representative
Dallas County Medical Center
09.2021 - 02.2022
Speciality Assistant Manager
Home Depot
08.2017 - 05.2019
Operations Manager/Merchandising Assistant Store Manager
Sears Roebuck
11.2007 - 10.2017
Warsaw High School